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Core Competencies for CHC Managers and Supervisors at All Levels
June 3, 2025 - July 1, 2025
Virtual

In this virtual, highly interactive, and immediately applicable management skills training, health center managers and supervisors at all levels develop and strengthen critical skills necessary to successfully navigate their roles in today’s increasingly challenging CHC environment.
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Participants Learn to:
  • Develop and retain engaged, productive and satisfied teams.
  • Utilize Behavioral Interviewing to hire the right staff for long-term success.
  • Coach and develop employees.
  • Communicate effectively as a manager.
  • Avoid common legal pitfalls when managing employees.
  • Create and sustain a culture of customer service.
  • Drive accountability and deliver results.

Customer Service: The Art of Caring
June 4, 2025
Virtual

Providing a high level of customer service is key to effectively serving your community, and service excellence is both a mindset and a skill that can be learned! In this highly interactive and hands-on training designed for health center staff at all levels, participants explore the crucial role of service excellence in community health care and gain practical and effective skills, tools and strategies to make service excellence a realistic part of every interaction.

Participants learn to:
  • Understand the critical importance of customer service in all areas of community healthcare.
  • Maintain a mind-set of service-first.
  • Achieve successful outcomes in potentially challenging interactions.
  • Take initiative to enhance a positive work environment.
  • Strengthen satisfaction for patients, families and co-workers.​

Community Health Worker Supervision Webinars
June 5, June 12 & June 18, 2025
Virtual

Thursday, June 5th - CHW Supervision 101
CHW Supervision 101 is designed for Supervisors who are beginning their work with community health workers (CHWs) or would like to know more about supervisory styles when working with CHWs.

Thursday, June 12th - CHW Supervision 102
CHW Supervision 102 Introduces the 5 guiding principles of trauma-informed care and how they relate to and inform CHW supervision.

Wednesday, June 18th - CHW Supervision 103
CHW Supervision 103 introduces best practices for meaningful and successful integration of CHWs into your primary care teams, including training and competency development, creating a patient panel, and defining the scope and role a fully integrated CHW can have on a care team.

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CMS Emergency Preparedness Training
​June 24 & June 25, 2025
Virtual

Session 1 - June 24, 2025: The “All-Hazards” Approach to Risk Assessments and Effective Communications Plans.
The all-hazards approach to risk assessment considers disasters and emergencies that may come from a wide range of sources and uses both facility-based and community-based risk assessment to allow a health center to not only develop a more comprehensive approach to risk but the best communications plan to respond to a wide range of events.

Session 2 - June 25, 2025: The Three P’s of Emergency Preparedness and the Importance of Training/Testing.  
Building on the material covered in the first day of Emergency Preparedness Training, attendees will learn the essential elements of policies, procedures, and protocols before exploring how to effectively test an emergency management plan and train your staff to effectively implement it.


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Beyond Core Competencies: Next Level Skills for CHC Managers & Supervisors
July 8, 2025 - August 5, 2025
Virtual

5-Week Virtual Training
This virtual and highly interactive 5-week program moves beyond the “core competencies" required to effectively manage and supervise your team and delves into higher-level areas of knowledge, practices, and skills needed to be a great manager or supervisor at your health center!  Beginning with a review of crucial skills needed to hire, coach, retain and manage others, we quickly move to elevated learning to take your management skills to the next level.

Participants Learn to:
  • Lead and manage change (in even the most challenging of times).
  • De-escalate and resolve conflict.
  • Implement key decision-making practices.
  • Utilize Behavioral Interviewing skills to hire the right employees for the long-term.
  • Develop and retain motivated, accountable and results-driven teams. 

NWRPCA/CHAMPS Governance Training Module

We are committed to providing community health centers with the latest education and training. To achieve this goal, NWRPCA and CHAMPS have teamed up to create a new governance module. This module covers essential topics necessary to bring your Board of Directors up to speed. The topics covered in this module include CHC 101, compliance, board optimization, strategic planning, leadership, and more. Our goal is to continue adding to this module to keep the content fresh and timely.

Each training session is approximately 60-70 minutes long and has been recorded in its entirety. Additionally, the full-length training videos have been divided into shorter, topic-specific chapters lasting about 15-20 minutes. This makes it easy to incorporate viewing a chapter during CHC board meetings, providing a great opportunity for board learning. 

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PO Box 9038, Seattle, WA 98109
(206) 783-3004
[email protected]
© Northwest Regional Primary Care Association.  All Rights Reserved.
This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,742,242.00 with 25% financed with nongovernmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government.