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July 2018


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Featured Articles

Making Customer Service a Reality in Your Health Center


Lisa Mouscher, CEO and Lead Consultant at Sogence Training and Consulting 


Lisa will be facilitating the upcoming NWRPCA training, "Crucial Management Skills for CHC Leaders, Managers, and Supervisors" September 26-27, 2018.



You're a leader, manager, or supervisor in a community health center and you know that developing a culture of customer service is an important endeavor. This project has been on your to-do list forever, but other priorities continue to arise, and your customer service initiative is repeatedly pushed to the following month, somehow never rising to the top. Does this situation sound all too familiar?

Read more


Using Your Supply Chain to Reduce Costs and Drive Efficiency


Jon Pildis, VP, Materials Management, McKesson Medical-Surgical



Managing costs and cash flow are top of mind for any organization. For Community Health Centers, they also have a direct correlation to patient care, making it even more important to fine-tune your supply chain. By leveraging these five key strategies, you can help your team and your organization be more efficient and drive down cost.

Read more


The Challenge of Managing Multiple Chronic Conditions: Opportunities to Improve Quality Scores 


Quest Diagnostics , NWRPCA Platinum Level Sponsor

As community health centers likely know all too well, three in four Americans over the age of 65 have two or more chronic health conditions, such as diabetes, hypertension, arthritis, or cancer. These individuals may struggle to manage their health in a way that allows them to maintain their wellness and independence.

Read more



The Rural Immersion Institute of the North: Inspiring Future Rural Providers


Gloria Burnett, Alaska's AHEC Program


Blast from the Past! This article was featured in the October 2016 Northwest Pulse Edition.

The Alaska Area Health Education Centers (AHEC) program provides a pathway for students to prepare for and enter into healthcare careers, leading them into the workforce and supporting their continued development. Students can take part in in a one-of-a-kind experience traveling to some of the most remote communities in the United States in order to walk in the shoes of healthcare providers in the Last Frontier.

Read more



National Health Center Week





August 12-18 is National Health Center Week. NACHC has created a wonderful website full of resources to help you celebrate your centers. Visit their page to post your events and to read about ways to create lively festivities!  

Read more

Data Points


Top Five Challenges to Region X Health Centers


Training Needs Survey

Thomas Johnson, Data & Information Specialist, Northwest Regional Primary Care Association


Every year, in coordination with CHAMPS (Community Health Association of Mountain/Plain States), NWRPCA distributes a Training Needs Survey to health center staff throughout Alaska, Idaho, Oregon, and Washington. The purpose of the survey is to request guidance about the areas that NWRPCA and the state primary care association need to focus on in providing training and technical support to FQHCs in our region.

Read more


Celebrating You

Spotlight on Case Managers Next Month


Feature a fantastic Case Manager in next month's edition! Please send Crysta Maniscalco a short bio and photo by August 14th.


Email Crysta Now





Oregon Primary Care Association announces a new Executive Director. Congrats and welcome, Joan! 


Download News Release



Suite 330 News


























Registration Now Open!

Sign up for the 2018 Crucial Management Skills for CHC Leaders, Managers, and Supervisors in Anchorage, AK on September 26 & 27th! 


Read more






Welcoming New Staff


Nicole Strauss is NWRPCA's new A.T. Still-SOMA Campus Rotation Coordinator! As a former early childhood educator, Nicole was drawn to her new role at NWRPCA because she wants to continue serving her community through health education.

Read More


Photos are up


The photos from NWRPCA Spring Primary Care Conference are ready for your viewing on our Facebook Page. Thank you to everyone who made it a success!




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Stay Connected to NWRPCA

Are you interested in staying up to date on the latest Health Center news and educational opportunities? Connect with us on our LinkedIn, Facebook, and Twitter to be the first to know about upcoming NWRPCA conferences, trainings, and webinars. Also, don't miss out on recordings and presentations from past trainings and workshops on our YouTube channel and Learning Vault.

Professional Development

Free Webinar!


Graduate Medical Education 201: You're Accredited

July 23 from 12:00-1:00 PM PST Online


This informational webinar is presented in partnership with Wipfli LLP / HFS Consultants. It will be led by Kiki Nocella, Phd, MHA, and Director - Clinical Operations.


Register now

Chronic Disease Prevention and Self-Management Year-Long Webinar Series

January-December 2018 Online


Participants will cover a variety of topics that promote and inform community health-driven chronic disease prevention and self-management methods and practices in this ten-part webinar series. The webinar series will be a blend of didactic trainings and interactive conversations to share ideas and ask questions.

Anyone part of the care team is encouraged to join this webinar series. Care teams that jointly participate in the series will benefit greatly.


The next webinar of the series, Behavioral Health and Chronic Disease Management, is July 25th from 12-1 PM PT.

Register now

Primary Care and Behavioral Health Team-based Care Webinar Series


January-December 2018 Online

Join us and learn how to engage and improve outcomes of patients through the work of your care team. This ten-part webinar series covers many clinical and operational best practices within behavioral health. The webinar series will be a blend of didactic training and opportunities to interact together to share ideas and ask questions.


The next webinar of the series, Intervention Program: Opioids and Addiction, is August 8th from 12-1PM PT.

Register now

Smart Governance: Creating the Conditions for Success of those who Deliver and Manage Health Service

August 9th from 12:00-1:00 PM PST


Additional webinar date: September 20 from 12:00-1:00 PM PT Online 


Join us for "Smart Governance: Creating the Conditions for Success of those who Deliver and Manage Health Services," a 3-part webinar series this summer. Webinars are scheduled in June, August and September -- leading up to the annual Fall Primary Care Conference in Denver, CO.

Register now

Free Webinar!


The In's and Out's of Integration of a Telehealth platform with Athena Health

August 13th, from 12:00-1:00 PM PT Online


Join us online for "The In's and Out's of Integration of a Telehealth platform with Athena Health," a free webinar presented in partnership with Certintell. This session will take a deep dive into how web based telehealth platform integrates with Athena with information flowing bi-directionally to and from Athena Health.


Register now

Free Webinar!


Improving Quality Scores by Extending Care Beyond the Health Center

August 22nd from 12:00-1:00 PM PT


Learn about the recent changes in quality metrics reporting under the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) and the Merit-based Incentive Program (MIPS) and explore a pathway for improving quality scores under the new legislation.

Register now

Crucial Management Skills for CHC Leaders, Managers, and Supervisors of All Levels

September 26-27 in Anchorage, AK


Great management skills are necessary for CHC managers at every level of your organization! This CHC-specific course provides an opportunity for leaders, managers and supervisors throughout your health center to learn, reinvigorate, and practice a wide range of management skills crucial to effectively hire, train, manage, and develop others. This training will provide two days of intensive, hands-on learning for immediate implementation and long-term impact.

Register now

Fall Primary Care Conference

October 20-23 in Denver, CO


The 2018 CHAMPS/NWRPCA Fall Primary Care Conference, in partnership with WCN, to be held in Denver, CO, October 20- 23, 2018, provides education and training, information and resource sharing, coalition building, and program and policy development for like-minded community health professionals and their partners.

Register now

Innovation through Elevation

Opportunities from Our Partners

NPA Partners Webinar Series: Diversifying the Health Workforce for an Equitable Future

August 16th 4:00-5:00 PM ET Online
Presented by the National Hispanic Medical Association and the OFfice of Minority Health's National Partnership for Action to End Health Disaprities, this webinar will highlight strategies to diversify the health workforce in order to create a more equitable future for all.

Learn More

Medication Assisted Treatment Training for Opioid Use Disorders

July 28, 2018 in Flagstaff, AZ
Medication Assisted Treatment (MAT) Training for Opioid Use Disorders (OUD) is being offered to MDs, DOs, NPs, and PAs statewide. Research shows that medications and therapy together may be more successful than either treatment method alone.

Learn More

For more information, contact Rebecca Ruiz: | 520.626.2243

Implementation and Interpretation of Spirometry Course

August 24 in Puyallup, WA
This course is open to all health care professionals who are responsible for administering spirometry tests and providers who interpret results to assist with diagnosis and management.

Learn More

20% registration discount is available! Email Molly Ryan to learn how


View the latest funding opportunities, as well as other educational resources and information, on our website.

NWRPCA Career Center

Post available jobs at your health center or view current openings at NW health centers.


Recent openings:


Alaska: CFO at Camai Community Health Center

Idaho: Physician at CHAS Health

Oregon: Family Practice Physician at Mosaic Medical


Washington: Dentist at CHAS Health

Educational Opportunities

Attend one of our in-person workshops or online webinars. Previously recorded events are also available.

Region X Highlights

Read news highlights about Region X health centers.


Recent articles:


Alaska: The state has seen a decrease in total opioid prescriptions, showing progress in reducing opioids


Idaho: Rapid rehousing programs, meals for seniors, park upgrades, and rental assistance for domestic violence victims will receive boost in funding this year


Oregon: Lawmakers and local officials discuss local impact of opioids


Washington: Public health and medical community pledge to decrease gun violence

Thank you to our Annual Sponsors


Quest Diagnostics






Community Health Plan of Washington


HomeStreet Bank

Featured Vendors


McKesson Henry Schein

Northwest Pulse is the newsletter of Northwest Regional Primary Care Association. Each issue features a variety of information about community health, member news and spotlights, and important funding and workforce listings.


Northwest Regional Primary Care Association 2018


We welcome your comments and feedback as well as your news items. Please email us your thoughts and your news, resources and opportunities to share at


This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U58CS06846, "S/RPCAs," total award $950K, with 65% of program funded by nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.


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