QuickNotes November 2015
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Newsletter archive


Northwest Regional Primary Care Association

Timely News for Region X
IT Edition

November 2015 QuickLinks

Will Patients Really Exercise?
A True Patient Focus in Alaska
Western Forum: Access. Equity. Justice!
Ask Adele: The Cost of Health Disparities

Suite 330 News
Career Center
Region X Highlights
Professional Development
Thank you to our Annual Sponsors


Clifton Larson Allen


Community Health Plan of Washington


HomeStreet Bank



 Featured Vendors
 McKesson  PMG    

 Featured Articles

Can You Really Get Patients to Exercise?

Bill Davenport, Operations Manager, Heritage Health

The providers at Heritage Health in Coeur d’Alene, Idaho, asked themselves that question. With a key community collaboration, they were able to make exercise an attainable wellness goal for their patients.

Read more

Bill Davenport

True Patient-Focus: The Nuka System of Care

Donna Galbreath, Medical Director of Quality Assurance and Matthew Doogan, Technical Writer,
Southcentral Foundation

If a new approach could reduce your ER visits by 45% and wait time for BH intake by 83%, would you want to know more? Acknowledging people’s ownership over their own health care, and involving people in their own care, can dramatically improve wellness.

Read more

Donna Galbreath

Matthew Doogan


The Western Forum for Migrant and Community Health is a nationally recognized event known for cutting-edge content, expert speakers and diverse audiences. In recent years, the event has expanded outside just migrant health centers, to include all community health centers. 


This year, the Western Forum emphasizes the intersection of primary care and the social determinants of health. Join us in Portland, Oregon, on February 24-26, 2016 to attend sessions involving agricultural worker health, community health worker programs, community health policy, public health, immigration, partnerships, and leadership development. 


Learn more about the Western Forum

 2016 Western Forum

Ask Adele- Let's Talk Pop Health: The Cost of Doing it Right

Adele Allison, Director, Provider Innovation Strategies, DST Health Solutions

Safety net providers are challenged to reduce disparities in care.  How can health IT be used to truly make a difference? Are there limits or opportunities?

Read the answer

Adele Allison 

NWRPCA welcomes readers to submit articles in response to our features.

Suite 330: News from NWRPCA »

It's "IT Month" at NWRPCA!

Beginning right now, NWRPCA intends to showcase one valuable health center job role each month.

  • IT staff, please let us know what trainings you would like to see in the coming year. Do you need help with interoperability, Meaningful Use, Health Center Controlled Networks, or other topics?  Email our Education and Training Manager, Sadie Agurkis
  • Learn which EHRs our member health centers use and when they launched on our Member Census Results page

Spotlight on IT: Meet two amazing professionals

"We have seen tremendous growth at our health center over the past several years.  Korbin Kavanagh has contributed to every major expansion in regards to all of our IT needs.  He is responsible for our IT infrastructure and always goes above and beyond the call to help all of us.  Without his dedication and involvement, it would have been impossible to grow at the rate that we have.  He is always responsive to my requests, clearly demonstrating that no question was too trivial and no task too daunting or mundane.  He is very obviously vested in this community health center and in our patients."


-Jennifer Robinson, Tri-Cities Community Health

"Victoria Hutson is always ready and able to step up to any challenge; she's a team player who not only inspires but challenges us to reach a little farther, do a little every day!"


-Wendy Gilmore, Coastal Family Health Center

Korbin Kavanagh

Korbin Kavanagh
IT Supervisor/ System Administrator

Coming in December: Focus on Pharmacy Staff

Do you have an outstanding pharmacy staff member at your health center?
Please send Member Services Coordinator, Alyssa Panning, a few lines about why that person deserves to be recognized, and a photo, by December 4, and NWRPCA will feature that person here.

Leslyn Phelps Honored with NWRPCA's First Founders Award!

This award, presented for the first time in the Association’s history, honors an individual who has devoted a career to the work of community and migrant health centers regionally and nationally. This will not be an annual award, but will be given only when such a unique individual with such a record of service is recognized.  

This first Founders Award honors Leslyn G. Phelps, R.N., who helped found both Idaho PCA and Northwest Regional PCA in 1983. She was serving on the board of directors of Glenns Ferry Health Services while raising three boys and managing a working ranch. Since 1983 Leslyn has remained a leader in the community health movement in the Northwest, serving on the NWRPCA board and holding the office of president numerous times. She has also served several times on the NACHC advisory board as a representative of Region X. In 1984 she became the executive director of Glenns Ferry Health Services, a job she has held since. Among the visionary leaders who helped establish NWRPCA, Leslyn Phelps stands out as one who has faithfully and consistently supported and led the community health movement on a local, regional and national level. 

Leslyn Phelps

 Leslyn Phelps

Norm Kraft Signals Intent to Retire Next June

NWRPCA's beloved Finance Manager (FM), Norm Kraft, recently announced that he'll retire in early summer 2016. Norm has been with the association since 2010 after having served for 10 years as the CFO for Cowlitz Family Health Center. We're delighted we'll have the next seven months to thank and celebrate Norm for the wonderful job he's done as our FM, including at our Western Forum in February and Spring Conference in May and through future editions of QuickNotes. In the meantime, we've begun the search for a new Finance Manager and are accepting resumes and cover letters through December 31. Please share this opportunity with anyone you think might be interested and qualified to serve as NWRPCA's next FM. Submission of resumes/cover letters should be to Katie Yankula at kyankula@nwrpca.org. The full job description is posted on our website; please also feel free to contact our COO Thornton Bowman at tbowman@nwrpca.org or 206-519-5058 if you have questions about the position.

Norm Kraft

Norm Kraft

2015 Fall Conference Wrap-Up

About 500 happy conference-goers got their “second wind in Seattle” in October at the Hyatt at Olive 8 in downtown Seattle. It was another fine iteration of the annual “Region 18” Fall Primary Care Conference co-produced by NWRPCA and CHAMPS in partnership with the Western Clinicians Network. Former Assistant U.S. Surgeon General Dr. Marilyn Gaston ignited the crowd with her salute to the 50th anniversary of the CHC movement, and attendees had the opportunity to choose from over 50 unique breakout sessions.  Read more about the conference

Dr. Marilyn Gaston

Dr. Marilyn Gaston

NWRPCA Staff Learns about Member Health Centers

Each month Member Services posts interesting and insightful information and photos for a different health center in Region X. During November, our staff is learning all about Coastal Family Health Center in Astoria, Oregon.


Professional Development
NWRPCA Opportunities

Feldesman Tucker Leifer Fidell


Confident in your compliance? Following the sweeping changes of 2013-14, including OMB’s Supercircular and HRSA’s PINs on both budgeting/accounting and the sliding fee discount scale, health centers need to position themselves to reduce the risks of waste, fraud and abuse while meeting the key responsibilities for effective administration.


Feldesman Tucker Leifer Fidell presents Supercircular, Sliding Fee Scale, and Budget Pins: Federal Compliance Requirements for Health Centers
January 21-22, 2016 in Seattle

Instructors: Marcie Zakheim and Ted Waters


Details and registration here



Region X 2015 UDS Training

Seattle, Washington


December 10, 2015 - 9:00 AM to 4:00 PM - Beyond UDS - new public housing requirements for FQHCs and Growth Opportunities through Partnership. Jennifer Rankin and Alex Lehr, instructors


December 11, 2015 - 8:00 AM to 5:00 PM - Preparing the 2015 UDS Report. Art Stickgold, instructor


Visit our UDS training event page for details and registration

 CHC 101

Explore the unique history of the CHC and its vital role today

Introduction to Community Health Centers, an interactive, dynamic and easy-to-complete online course,  allows you to dive deeper into the world of community health centers (CHCs), exploring the history of the health justice and health equity movement and the roles and responsibilities of the current CHC. Now in their 50th year, CHCs are the critical primary care access points for underserved populations in the United States today.

As this course inherently honors CHCs, we have a special package deal available for health centers! Get full-year access to this special course to use at your CHC for both current and future staff and board. It’s perfect for introducing everyone to the vibrant world of CHCs.


Take the course here

December Outreach and Enrollment Webinar Series

Open enrollment kicked off again on November 1.  In this third year, CHCs have become experts in effective outreach and enrollment of their communities into coverage. Now we turn our attention to some unique topics and populations: immigrants and temporary agricultural workers (H-2A workers).


Join this two-webinar series to learn more.

These webinars are free to NWRPCA members, but registration is required. Please contact Jessica Burkard for questions. 

Opportunities from Our Learning Connections Partners

Planning, Implementing, and Documenting the Needs of Your Target Population Webinar
Wednesday, November 18, 2015, 12:00 - 1:00pm PT

The National Center for Farmworker Health (NCFH) is hosting this webinar to discuss the process of planning and implementing an agricultural workers’ needs assessment. This webinar will be conducted in Spanish only. Presentation materials will be available in English on NCFH’s webinar webpage.

Office-Based Treatment for Opioid Use Dependence Webinar

Wednesday, November 18, 2015, 5:00pm - 9:30pm PT 
The American Osteopathic Academy of Addiction Medicine (AOAMM) is hosting this webinar on the treatment of opioid dependence utilizing Buprenorphine, with an additional focus on Methadone and Naltrexone

Meeting the Challenge through Innovation
December 1 - 3, 2015
Anchorage, AK
Alaska Primary Care Association's training includes UDS training, contract negotiation, behavioral health integration, revenue cycle management, medicaid redesign, legislative panel, and policy platform development for 2016.


Visit NWRPCA's Partner trainings page for more information on all of these trainings

Find more professional development opportunities on the NWRPCA trainings page

NWRPCA Career Center »
NWRPCA helps more than 5,000 job seekers find great career opportunity listings.

Special IT Edition!

Health Informatics and Metrics Project Coordinator

Sea Mar Community Health Centers


Seattle, WA

Health Information Management Supervisor

Moses Lake Community Health Center

Moses Lake, WA 

Management Information System Manager

Tri-Cities Community Health


Pasco, WA

Quality Coordinator/EHR Analyst

Klamath Health Partnership


Klamath Falls, OR

Region X Highlights


Front Street Community Health Center has new provider. Cynthia Mattoni hopes to expand services. Read full article


Heritage Health has unique Everyday Wellness plan, allows 15 doctor visits per year with a monthly fee. Read full article

Heritage Health's homeless outreach director and case worker discuss needs for the homeless in Coeur d'Alene. Read full article


Multnomah County Health Department and Outside In have long-time needle exchange programs, starting to use Naloxone; new Good Samaritan Law will protect those who assist drug users seeking help. Read full article

Tillamook County Health Department part of task force for the county's Year of Wellness program to focus on fitness and wellbeing. Read full article

Umpqua Community Health Center plans to take over immunizations, venereal disease screenings, and women's reproductive health services from the county. Read full article


Daphne Pie, manager of access and outreach at Public Health- Seattle & King County, discusses targeted outreach. Read full article

Yakima Valley Farm Workers Clinic aims to reduce ER visits by educating patients, extending hours, and developing an initiative meeting with emergency department patients post-visit. Read full article

Esther Lucero new CEO of Seattle Indian Health Board. Read full article

Dr. Annaliese Stone of Community Health of Central Washington discusses televised medical talk shows. Read full article

Yakima Valley Farm Workers Clinic featured on news, with interview by Dr. Anderson on diabetes care. Read full article 


Yakima Neighborhood Health Services reopening new Granger Medical Clinic and mobile health van in November. Read full article


Health Information Technology Resources 
In recognition of health center IT staff during the month of November, NWRPCA is showcasing its HIT resources.  On this page, you'll find resources on Meaningful Use, ICD-10, and IT support.
Visit NWRPCA's Health Information Technology page 


November is American Diabetes Month
Visit NWRPCA's clinical resources page for more information

Funding Opportunity: Rural Health Network Development Planning Program
See this funding announcement and more on our funding page

COPE-REMS: Don't forget to take the COPE-REMS course on treating chronic pain and  join NWRPCA's pain management online community, where you can connect with others in the region who work with patients with chronic pain.  

QuickNotes is the newsletter of Northwest Regional Primary Care Association. Each issue features a variety of information about community health, member news and spotlights, and important funding and workforce listings.

We welcome your comments and feedback as well as your news items. Please email us your thoughts and your news, resources and opportunities to share.



® Northwest Regional Primary Care Association 2015

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U58CS06846, "S/RPCAs," total award $950K, with 65% of program funded by nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

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