QuickNotes April 2016
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Northwest Regional Primary Care Association

Timely News for Region X

April 2016 QuickLinks

Becoming a Health Center of Choice
340B Program and Health Centers, Still an Opportunity?

Suite 330 News
Career Center
Region X Highlights
Professional Development
Thank you to our Annual Sponsors




Nonstop Wellness


HomeStreet Bank




Community Health Plan of Washington


Cardinal Health



Council Connections

 Featured Vendors



 Featured Articles

Caitlin Ruppel
Caitlin Ruppel 

Sonia Lee
Sonia Lee

Becoming a Health Center of Choice: Customer Service for Patient Engagement and Retention


Caitlin Ruppel, Associate Project Manager, and Sonia Lee, Project Manager, Health Outreach Partners


One in fourteen people in the U.S. now identifies an FQHC as their primary source of preventive health care. Health centers are adopting patient-centered and coordinated approaches to balance meeting the complex needs of a growing patient population while ensuring the delivery of quality care. One such approach is through the provision of excellent customer service, which helps health centers to remain a provider of choice for current patients and also become one for community members newly accessing care at their site.


Sonia Lee will be presenting a three-hour workshop on the HOP customer service curriculum at the 2016 NWRPCA Annual Spring Conference in Anchorage.


Read more

Steve Weinman

340B Discount Drug Program and Health Centers, Still an Opportunity?


Steve Weinman, FQHC Associates


The 340B Program has become an important source of revenue for many Federally Qualified Health Centers. Many fear that without 340B, their programs will not survive. With a draft Mega Guidance under consideration by HRSA and new CMS rules governing Medicaid reimbursement, 340B is going to change. The extent to which this will affect FQHCs is currently a matter of speculation. Meanwhile, in order to understand where this crucial program is likely headed, it is important to know where we are now, and how we got here.


Steve Weinman of FQHC Associates will present on 340B on Tuesday, May 17 at the Spring Primary Care Conference in Anchorage, Alaska.


Read more

NWRPCA welcomes readers to submit articles in response to our features.

Suite 330: News from NWRPCA »

NWRPCA Welcomes New Chief Financial OfficerAaron Starr


NWRPCA is very pleased to announce Aaron Starr as our newest staff member. Aaron will assume the position of NWRPCA’s CFO following Norman Kraft’s retirement June 30th. Aaron will join us in Anchorage for the entire spring conference and will work in June with Norm as part of the transition. He will begin full time with us in July. While we’re all sad to see our friend and colleague Norm leave, we believe Aaron will be a tremendous addition and help us move forward our Business Intelligence efforts for Region X. Aaron brings more than 18 years’ experience focused on the operational and financial performance of health organizations, including most recently the Washington Health Alliance. Aaron earned his BS in cellular and molecular biology from the University of Washington, his MBA from Western Washington University, and is currently completing an MHA at the University of Washington. He is committed to the goals of improving population health, transitioning to value-based reimbursement, and pursuing clinical quality outcomes and innovation. Please welcome him into our association and, if you have the opportunity, introduce yourself to him at our Spring Conference.

NWRPCA Partners with CHAMPS for Annual Training Needs Survey


Talk to us! We want to collect your ideas and opinions to help us design continually improving and exciting conference sessions and trainings. Our annual survey is your chance to let us know what you like and what changes you'd like to see. To show our appreciation for your time, we will enter your name in a drawing for a $50 Amazon gift card.


If you are in Region 10 (Alaska, Idaho, Oregon, Washington), please use this link.


If you are in Region 8 (Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming), please use this link.

2016 Annual Membership Meeting in Anchorage


Calling all NWRPCA Members eligible to vote! Are you joining us in Anchorage for the Annual Membership Meeting next month? If you do not plan to attend, you will need to identify a proxy to meet the voting requirements. Be on the lookout for an email regarding the details of this process on April 19th. 


Contact Kelly Rondou for more information.

NWRPCA Staff Learns about Member Health Centers


Each month Member Services posts interesting information and photos for a different health center in Region X. During April, our team is learning all about Rogue Community Health in Oregon.


Abbreviated QuickNotes this Spring


NWRPCA Member Services Coordinator, Alyssa Panning, will be on maternity leave for the next three months.  Don't worry, you'll still receive QuickNotes, it will just be a shorter version. Stay tuned for information about our upcoming conferences and trainings!

Professional Development

NWRPCA Opportunities 

Nonstop Wellness

Creating a Health Benefits Package for Recruitment and Retention: Innovative Options that Will Save


Tomorrow, April 13, 1:00-2:00pm PST


This 60-minute webinar (which includes 15 minutes for Q&A) will introduce an innovative way CHCs can strengthen their healthcare benefits packages to be more attractive to current and potential staff. Specific guidance will be provided on how to create improved, customized insurance plans that meet the needs of CHC employees, while also saving valuable – and much needed – dollars for both employers and employees.


Learn more and register

2016 Spring Primary Care Conference


Spring Primary Care Conference


May 14-17 in Anchorage, AK


Keynote Speaker: Valerie “Nurr’araaluk” Davidson, Commissioner, Alaska Department of Health and Social Services


Register now!


Learn more about the Spring Conference

Announcing the Governance Webinar Series


June 1-29,2016 - Online


Registration is open


NWRPCA will be offering a series of five Governance webinars throughout the month of June that will focus on the 19 program requirements as they relate directly to Community Health Center Board of Directors. Led by Dr. Pam Byrnes, each session will be 30 minutes long plus time for a 10-minute Q&A. This is a perfect opportunity to gather your board each week for convenient, real-time learning – let each webinar session help guide discussions relevant to your CHC!

New! Crucial Management Skills for CHC Leaders, Managers, and Supervisors


July 18-19, 2016 in Yakima, WA


Registration is open


Great management skills are necessary for community health center managers at every level of your organization! This CHC-specific course provides an opportunity for leaders, managers and supervisors throughout your health center to learn, reinvigorate, and practice a wide range of management skills crucial to effectively hire, train, manage, and develop others. Join us for two days of intensive, hands-on learning for immediate implementation and long-term impact!


Call for Abstracts for Fall Primary Care Conference


October 15-18 in Denver, CO


The abstract portal for the 2016 Fall Primary Care Conference is open.

The deadline for speaker proposals is Friday, June 17, 2016.


Submit an abstract now!


Read more about past Fall Primary Care Conferences here

 CHC 101

Introduction to Community Health Centers, an interactive, dynamic and easy-to-complete online course, allows you to dive deeper into the world of community health centers (CHCs), exploring the history of the health justice and health equity movement and the roles and responsibilities of the current CHC.


Take the course here

Webinar Series Available Now


Grant Writing: Plan for Your Next SAC or NAP Grant

The series will take the participants through the latest SAC grant guidance and identify what the reviewers are looking for in terms of compliance in each section. The presentation breaks down which sections in the SAC narrative, budget, forms and attachments are used to measure grantee compliance with each of the 19 Program Requirements.


19 Program Requirements – Beyond the Site Visit
The series examines each requirement, with a focus on operationalizing compliance activities to ensure readiness for site visits and competitive grant applications, and to reduce the threat of conditions on grant awards.

Opportunities from Our Learning Connections Partners


2016 Region IX Leadership Institute
June 12-14, 2016 in Stateline, NV


Over 150 Clinicians, Executive Directors, State and Regional Primary Care partners, and Board Members from community and migrant health centers from Arizona, California, Hawaii, Nevada, and the Pacific Islands will be in attendance. With education sessions geared towards both clinical and administrative leadership, these top level health center executives, directors, and other management convene each year to use this annual event to network and discover new opportunities in all areas of primary healthcare.


View the registration page for more information


Managing Ambulatory Health Care I: Introductory Course for Clinicians in Community Health Centers (MAHC I)
June 27-30, 2016 in San Francisco, CA

This four day course is the first in a series of four Managing Ambulatory Health Care (MAHC) training courses offered by the National Association of Community Health Centers (NACHC). This course goes beyond the basics of being a new clinical director in a FQHC, focusing on skills that are essential in the community health center environment.


View the brochure for more information


University of Washington COPE (Collaborative Opioid Prescribing Education) - REMS Training Course

Through this course, you will earn CME online and learn:

  • Gain a better appreciation for structuring patient conversations through use of a patient care agreement or by negotiating goals of treatment.
  • Feel more confident in your decisions about when to start, stop or taper opioid therapy.
  • Learn helpful tips on how to counsel patients on safe use, storage and disposal of opioids.

Learn more

Find more professional development opportunities on the NWRPCA trainings page

NWRPCA Career Center »
NWRPCA helps more than 5,000 job seekers find great career opportunity listings.

Resource Development Manager/Grant Writer




Renton, WA

Behavioral Health Consultant


Benton County Health Services


Corvallis, OR



Interior Community Health Center


Fairbanks, AK


Executive Director


Adams County Health Center, Inc.


Council, ID

Region X Highlights 

Brought to you by Jones and Roth  



Several Alaska clinics, including the Sunshine Community Health Center, the Kodiak Area Native Association, and the Southcentral Foundation will receive new federal funding to enlarge their substance abuse treatment programs and services. Read more.




Glenns Ferry Health Center Inc. and Terry Reilly Health Services received grants to provide breast cancer screenings to low income, medically underserved women in their communities. Read more.




Mosaic Medical has worked hard to handle a patient population that ballooned roughly six fold in the decade that ended in 2015. Read more.




Seattle - King County Public Health and the Seattle Housing Authority are partnering on a study to evaluate the health impacts of community redevelopment at Yesler Terrace. Read more.


Announcing the $1.5 million Healthiest Cities & Counties Challenge


APHA, the Aetna Foundation and the National Association of Counties, in partnership with CEOs for Cities, announce the start of a multiyear program to encourage small to mid-sized cities, counties and federally recognized tribes to convene multisector partnerships in support of positive health change. More than $1.5 million in prizes will be awarded to participants that demonstrate measurable change in the next few years. Efforts will be judged both on the quality of cross-sector partnerships and progress on metrics such as tobacco use, walkability, housing affordability, living wages and community safety.


Proposals to participate in the Challenge are due May 31, 2016.


Read more on the APHA website.


HRSA-16-184 Service Area Competition – Additional Area (SAC-AA) – Tacoma, Washington


Apply at Grants.gov by May 2, 2016

QuickNotes is the newsletter of Northwest Regional Primary Care Association. Each issue features a variety of information about community health, member news and spotlights, and important funding and workforce listings.


® Northwest Regional Primary Care Association 2016


We welcome your comments and feedback as well as your news items. Please email us your thoughts and your news, resources and opportunities to share. 


This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U58CS06846, "S/RPCAs," total award $950K, with 65% of program funded by nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

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