Northwest Pulse March 2017
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Northwest Pulse - NWRPCA

March 2017

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Featured Articles

Student Reflections on the Western Forum

Nha Truong and Chelsi Redpath, Osteopathic Medical Students at the ATSU/SOMA-NWRPCA Campus


As a future health-care provider, I strongly believe that understanding the social determinants of health, which includes education, employment, safe home and neighborhoods, and access to quality food, health facilities, and transportation, is a significant aspect of providing care for patients. The knowledge I gained from this conference makes me even more excited to serve and continue to learn in a community health center.

Read more
Chelsi and Nha

Community Telepharmacy Sites Offer Patients Better Pharmacy Access

Greg Janes and Alex Graber, TelePharm

Community health centers are embracing telepharmacy technology as a way to cure the challenges of meeting prescription medication needs for patients in remote geographical communities. Telepharmacy is important to patients because it allows healthcare centers to bring pharmacy services to patients in their own community right where they need it. Limited access to health care resources heighten these strains in rural and remote areas where residents are more likely to be elderly, poor, have chronic medical conditions and lack access to transportation.

Read more
Greg Janes and Alex Graber

Communities Mobilizing for Health Equity

Jessica Burkard, NWRPCA


The 2017 Western Forum for Migrant and Community Health was held February 22-24 in beautiful San Francisco, California. Over 250 attendees from 15 states participated in the three-day event featuring over 30 breakout sessions. This year’s theme, Communities Mobilizing for Health Equity, recognized the importance of community building and grassroots organizing to effect change. Participants engaged in peer-learning activities and networked with one another as they learned about innovative community health worker programs, policy updates and methodologies to address social determinants of health.

Read more
Mary Ortiz

Front Desk Staff Spotlight

Columbia Basin Health Association

Gilberto Lara assists patients with the enrollment process for state and federal programs. His positive and happy behavior makes patients and co-workers feel comfortable around him. He provides excellent customer service to our patients and has great communications skills. Gilberto is committed to our patients and to our organization; he is a person who shows his values through hard work. Read more about Gilberto

Jose Mata is an employee with excellent customer service skills. He is friendly, polite, and helpful with our patients. His passion for assisting our patients is one of Jose’s strongest skills. He has received several “How are we doing” forms with positive comments regarding patients he has assisted. He also participates in many of CBHA’s events such as the flu clinics, cancer screenings and many other outreach events organized to serve our community. Read more about Jose

-Juan Sandoval, Director of Health Connections, Columbia Basin Health Association

Gilberto and Jose

Front Desk Staff Spotlight

Unity Care NW

Since day one, Ariel Villasenor has gone above and beyond the call of duty by providing phenomenal customer service. As the first friendly face to greet you at our Behavioral Health Clinic, Ariel remembers our patients and checks in with them regularly, ensuring that the clinic is doing all possible to support them in their care. Ariel is always kind and helpful to our patients and staff. She has received multiple positive written compliments from both. Her ability to put patients at ease helped result in 100% patient satisfaction in front desk courtesy and helpfulness through the Crossroads survey.


-Amber Dickey, Front Desk Supervisor, Unity Care NW

Ariel Villsaenor

Spotlight on Quality Improvement Staff Next Month

Feature someone from your quality team in next month's edition! Please send Alyssa Panning a short bio and photo by April 7

Email Alyssa now


Suite 330: NWRPCA News

Katie Bell
Nominations Open for Annual Awards

Legacy Award- Honors an individual who has dedicated his/her career to solving the problems of health, poverty and human rights and who has contributed toward the mission and recognition of community and migrant health centers in the Northwest region.
Nominate someone for the 2017 Legacy Award


Summit Award- The 2017 Summit Award will be given to an outstanding leader in community partnership development at a community health center.
Nominate someone for the 2017 Summit Award


Professional Development

Spring Renewal Retreat for Healthcare Providers

May 5-7 in Leavenworth, WA


This program is designed to allow physicians, physician assistants, nurse practitioners and other healthcare providers to experience evidence-based strategies to bolster resiliency. The retreat will involve extensive personal participation employing small group strategies, mindfulness and narrative medicine.

Register now
2017 Clinicians Retreat

Fundamentals of Governance Webinar Series

November 2016 - September 2017


The next webinar, Recruiting, On-boarding, and Retaining Great Board Members, is tomorrow at noon PT

This ten-part governance webinar series focuses on a variety of topics that relate directly to Community Health Center Boards of Directors. Sign up for the remainder of all live webinars, and receive recordings of all previous webinars.

Register now

Behavioral Health Webinar Series

January 2017-December 2017


The next webinar, Optimal Treatment of Anxiety in Primary Care, is April 12 at noon PT

NWRPCA is offering a series of ten behavioral health webinars from January - December 2017 that serve as a platform each month for a blend of didactic trainings and interactive opportunities. Each month we examine a different topic via a 60-minute webinar.

Register now
Mountainview Consulting

Sustainable Employee Engagement: Improving Employee Engagement, Patient Satisfaction and Clinical Outcomes

March 28, 12:00 PT


Employee engagement is more than “feel good” event. It is more than having a best friend at work. It is possible for engagement to directly contribute to an organization’s strategy and drive patient satisfaction which relates directly to business outcomes.


Learning objectives:

  • Understand the relationship between contribution and satisfaction in employee engagement
  • Self-assess where your engagement level is today ~ and where you want it to go
  • Evaluate key drivers to engagement
Register now 
Theresa Kinney

Integrated Care Strategies for Treating Opioid Use Disorders

April 26, 8:00am-12:00 PT in Anchorage, AK or via webinar


Please join our presenters from the University of Massachusetts as they highlight provider and practice-based challenges and successes in treating patients with Opioid Use Disorder (OUD) in primary care. Presenters will draw on existing evidence that supports the treatment of opioid dependence in primary care as a chronic condition best addressed by integrated teams of behavioral health and primary care providers. Evidence and strategies for including families in the care of patients with OUD will be presented as well as the critical role of harm reduction in caring for patients within the context of interdisciplinary team-based care.

Register now
Live Stream Logos

2017 Spring Primary Care Conference

May 20-23 in Spokane, WA


Join us this spring in the Lilac City for our annual conference for community health center leadership, staff, and board members! The four-day conference will feature prominent keynote and plenary speakers, breakout sessions, networking with your primary care colleagues, policy and advocacy updates from NACHC, HRSA updates, and much more!


Exhibitor, Advertiser, and Sponsor Opportunities

Register now
2017 Spring Primary Care Conference

Managing Ambulatory Health Care III (MACH 3)

June 26-29 in Seattle, WA

This intensive program is a team-based course designed to improve the performance of clinical and administrative managers in community health centers who must work together effectively to optimally serve their communities.


This course addresses the following topic areas:

• Collaborative Management, Quality Improvement/Assurance, and Practice Transformation
• Strategic & Financial Planning
• Payment Reform
• Provider Recruitment, Retention, and Compensation
• Leadership Styles, Team-Building, and Managing Change

Apply now
NWRPCA and NACHC logos

Opportunities from Our Partners

National Health Care for the Homeless Council Spring Virtual Training
March 15-29
Free, in-depth, CME-accredited webinars in health care and homelessness on March 15, 22, and 29.
Register now

Connecting to Chronic Care Management Services
March 14, 12:00-1:00pm PT

The webinar will provide an overview of the new Connected Care: The Chronic Care Management Services Resource initiative designed to educate health care professionals and consumers of the benefits of chronic care management (CCM) services.
Register here

From Coverage to Care
March 16 at 9:00am PT
This event is an opportunity to learn more about the Coverage to Care (C2C) initiative and new resources, how to become a partner, and how national and community health organizations can leverage C2C resources to help your consumers.
Register here

Using Evidence to Achieve Effective State Health Policy
March 29, 12:00-1:00
This webinar, supported by the Patient Centered Outcomes Research Institute will provide examples of how policymakers can, and are, using evidence including Comparative Effectiveness Research and Patient-Centered Outcomes Research to inform effective policymaking.
Register now


The Telepharmacy Workshop
April 20, 11:00am PT
Hosted by TelePharm in conjunction with NWRPCA, The Telepharmacy Workshop is an informational webinar designed to educate you about the concept of telepharmacy in the retail and outpatient setting.
Learn more and register

Northwest Public Health Leadership Institute
April-December 2017
A nine-month program designed to build collaborative leadership skills for professionals committed to improving health equity.
Learn more

VaxExpo 2017
May 17 in Spokane, WA
This is an event to encourage the exchange of ideas across a wide range of disciplines in the fields of vaccines and immunizations. Stipends are available for WA CHC staff.
Learn more


National A3 Collaborative
The Alliance for Integrated Medication Management is partnering with Apexus, the HRSA-designated Prime Vendor for the 340B Drug Pricing Program, and American Society of Health-System Pharmacists to offer the 2017/2018 National A3 Collaborative, a year-long learning experience to help health care providers succeed in the new era of value-based payment programs.

Learn more


View the latest funding opportunities, as well as other educational resources and information, on our website.

NWRPCA Career Center

Post available jobs at your health center or view current openings at NW health centers.


Recent openings:


Alaska: Nurse Practitioner/Physician Assistant at Dahl Memorial Clinic

Idaho: Bilingual Dental Assistant at Valley Family Health Care

Oregon: Medical Director at Outside In

Washington: Development Associate at Unity Care NW

Educational Opportunities

Attend one of our in-person workshops or online webinars. Previously recorded events are also available.

Region X Highlights

Read news highlights about Region X health centers.


Recent articles:


Alaska: 18 people have begun receiving treatment for opioid addiction at new Yukon Kuskokwim Ayagnirvik Healing Center since it opened in October


Idaho: Idaho community health center staff urge Idaho legislators to expand Medicaid at Close the Gap Idaho rally

Oregon: Senator Ron Wyden met with representatives from La Clinica to discuss Medicaid, the ACA, and the opioid crisis

Washington: New teaching kitchen at Yakima Valley Farm Workers Clinic helps patients learn to make meals that reduce sugar, fat, and salt intake


Thank you to our Annual Sponsors


Quest Diagnostics




Nonstop Wellness




Cardinal Health


Community Health Plan of Washington


HomeStreet Bank



Featured Vendors



Northwest Pulse is the newsletter of Northwest Regional Primary Care Association. Each issue features a variety of information about community health, member news and spotlights, and important funding and workforce listings.


® Northwest Regional Primary Care Association 2017


We welcome your comments and feedback as well as your news items. Please email us your thoughts and your news, resources and opportunities to share at


This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U58CS06846, "S/RPCAs," total award $950K, with 65% of program funded by nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

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