Federal Tort Claims Act (FTCA) University Training
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Federal Tort Claims Act (FTCA) University Training

7/17/2017 to 7/18/2017

When: July 17-18, 2017
8:00-5:00 pm
Where: Hotel Murano
1320 Broadway Plaza
Tacoma  98402
United States

Registration Information
Online registration is closed.


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The Federal Tort Claims Act University (FTCAU) is an innovative and collaborative training conference (hosted by the Region X PCAs and presented by Health Resources and Service Administration (HRSA) Federal Tort Claims Division) and is being offered to members of the health center community.  It is a great opportunity for seasoned quality and risk professionals, and new professionals, to learn from experts, leaders, and government officials in the areas of FTCA and related subject matters.  Over the course of two days, attendees will participate in interactive presentations, and exercises that are all specially geared toward health center grantees in HRSA federal Region X: Alaska, Idaho, Oregon, and Washington.


Participants should bring their own laptop or other personal computing device to this training.


11.5 CPEs are available for this training.


If you participated in this training and requested CEUs, please complete the following surveys:



This training is provided by NWRPCA on behalf of APCA, IPCA, OPCA, and WACMHC.


Alask Primary Care Association Logo Idaho Primary Care Association Oregon Primary Care Association Washington Association of Community and Migrant Health Care Logo


Training Location

Hotel Murano

1320 Broadway Plaza

Tacoma, WA 98402

(253) 238-8000


Group rate: $169 for single/double guestrooms. The deadline to reserve a room at this rate is June 26, 2017. Click here to book your accommodations at the group rate.


Who Should Attend

CEOs, COOs, CFOs, fiscal leadership and staff, operations staff and leadership, corporate compliance and quality control officers, quality improvement coordinators, risk managers, patient safety administrators, clinicians, and board members.


Please be aware that this training is limited to participants who are directly affiliated with FTCA eligible health centers.



View the final agenda now.


Day One

8:00 - 9:00 AM

Registration & Continental Breakfast

9:00 - 9:10 AM

Opening Remarks

9:10 - 10:15 AM

FTCA 101: Basic Policy and Program Procedures

This session will discuss in depth the Federal Tort Claims Medical Malpractice Act (FTCA) of 1946. Under Section 224 of the Public Health Service Act, as amended by the Federally Supported Health Centers Assistance Act of 1992 and 1995, employees of eligible health centers are deemed federal employees qualified for protection under the FTCA program. Discussion will focus on program requirements, FTCA program overview, site visits and the application process. This informative session will enhance your knowledge of the FTCA program, key program requirements and information on covered individuals under the Federal Tort Claims Act.

Presenter(s): Christopher Gibbs, JD, MPH

10:15 - 10:25 AM


10:25 AM - 12:00 PM

Risk Management 101 & 102: Risk Management and Tracking and Preventing Missed/Delayed/Incorrect Diagnosis

This session will focus on addressing various causes of diagnostic errors and will identify structured protocols, using case studies to find common errors, and identify ways to improve diagnostic outcomes. A collective discussion on recognized strategies for implementing appropriate clinical policies and procedures to reduce risk to patients. We will identify the most common patient safety risks associated with claims trends, diagnostic errors, missed appointments, referrals and deficient tracking mechanisms.

Presenter(s): Cara Wzorek, MA, CPASRM, MWC, Program Manager, Ambulatory Risk Management Services, ECRI Institute; Amy Goldberg-Alberts, MBA, CPHRM, FASHRM, Executive Director, Partnership Solutions, Patient Safety Risk and Quality, ECRI Institute

12:00 - 1:00 PM

Lunch/ Keynote Address: FTCA Site Visit Process

This session will give details on how the site visit process works. Discussion will focus on the site visit selection process, and how to prepare for a site visit.

Presenter(s): Christopher Gibbs, JD, MPH, LHCRM

1:00 - 2:15 PM

Credentialing & Privileging 101 & 102

This interactive session will provide participants education on critical elements of the credentialing and privileging process, and new requirements. It will also emphasize the use of protected processes that are confidential and non-punitive, to better facilitate quality management efforts at the individual provider level. The presenter will explore the benefits, identify best practices for performing peer review within your own health center, and discuss the importance of establishing and maintaining credentialing files to support quality improvement and patient safety.

Presenter(s): Patricia Stahura RN, MSN, Senior Patient Safety Analyst and Consultant, ECRI Institute

2:15 - 2:25 PM


2:25 - 3:35 PM

Behavioral Health and Substance Abuse Disorder Treatment & Legal Concerns

This session will recognize legal issues related to behavioral health screening, assessment, treatment, and identify tools for assessment of behavioral health and substance use. It will recognize risk factors associated with opioids use and the effectiveness of controlled substance agreements. Discussions will also identify how to collaborate with community resources for behavioral health and substance abuse.

Presenter(s): Nancy Napolitano, BS, Patient Safety Analyst and Consultant

3:35 - 4:25 PM

Medical Records Documentation and Liability

The focus of this session will be on how to effectively document and avoid potential risk associated with ineffective documentation. This session will discuss the importance of accurate documentation and how it relates to a tort claim, identify factors to improve documentation and avoid liability. We will also discuss different types of documentation, electronic or written, identifying advantages and disadvantages.

Presenter(s): Christine Boyer, RN, JD, ESQ

4:25 - 4:30 PM

Closing Remarks


Day Two

8:00 - 8:30 AM

& Continental Breakfast

8:30 - 10:00 AM

Claims Management 101

This informative session will enhance your knowledge of the Federal Tort Claims Process for Deemed Funded Health Centers on unanticipated outcome leading to a compensable event or notice of a claim against a healthcare center or individual provider. This session will address identification and initial management of an unanticipated outcome, care of staff members involved in unanticipated outcomes, and preparation for a deposition as a component of the claims management process.

David Levin, ESQ

10:00 - 10:15 AM


10:15 - 11:30 AM

Risk Management 103 - Incident Reporting/Patient Safety/Sentinel Events/RCA/ Near Misses

This session will identify patient safety initiatives in the primary care setting, examine elements of a patient safety program, and identify common barriers to event identification and reporting. It will discuss the root cause analysis process using human factors that may lead up to an adverse or sentinel event, and will recognize recommendations to ensure a safe environment for better patient outcomes.

Presenter(s): Patricia Stahura, RN, MSN, Senior Patient Safety Analyst and Consultant, ECRI Institute

11:30 AM - 12:30 PM


12:30 - 1:45 PM

Claims Management 102

An attorney from the US Department of Health and Human Services will provide an overview of the uniform procedure for handling claims made against Federally Qualified Health Centers. This informative session will enhance your knowledge of the Federal Tort Claims Process for Deemed HRSA Funded Health Centers. Topics covered will include an overview of claim filings, required documents for premature lawsuits and other considerations within the litigation process.

Presenter(s): Lisa Datta ESQ.

1:45 - 2:50 PM

Claims Management 104

This session will be presented to enhance knowledge to participating Federally Qualified Health Centers on identifying common causes resulting in tort claims associated with deemed funded health centers. The speaker will use scenarios that will help the participant avoid situations that may lead to a malpractice claim.

Presenter(s): David Levin, ESQ.

2:50 - 3:00 PM


3:00 - 4:15 PM

Dental Risk Management and Legal Concerns

This session will focus on understanding and identifying common risks involved in providing primary oral health care and how to prevent them. It will also recognize the role risk management plays in providing primary oral health care to Deemed HRSA Funded Health Centers, and identify how to respond to and address malpractice claims.

Presenter(s): Dr. Irene Hilton, DDS, MPH, FACD

4:15 - 4:45 PM

Closing Remarks / Survey/ Q & A



Training Fees

Standard training fee: $325

NWRPCA/APCA/IPCA/OPCA/WACMHC Member training fee: $275


Registration Capacity: If you are unable to register due to registration capacity having been reached, please email registration@nwrpca.org to be placed on the waiting list.

The cancellation deadline is two weeks prior to the training, July 3, 2017.  Cancellations must be in writing (email is fine).  Tuition will be refunded less a $50 processing fee. Cancellations made after the deadline are not refundable (unless there is someone on the waiting list who can fill the spot).



Sadie Agurkis

Education & Training Manager at NWRPCA




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