Next Level Skills for CHC Managers and Supervisors
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Next Level Skills for CHC Managers and Supervisors Export to Your Calendar

7/29/2020 to 7/30/2020

When: Wednesday, July 29 to Thursday, July 30, 2020
Where: Seattle, WA - exact venue TBD
Registration Team

Phone: 206-519-5061

Registration Information
Online registration is available until: 7/29/2020
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The "Next Level Skills for Community Health Center Managers and Supervisors" training allows health center managers and supervisors to delve deeper into the best practices, knowledge, and skills needed to be a great manager.


This course begins with a review of crucial skills needed to hire, coach, retain, and manage others. Participants will then move to higher-level learning for managing conflict with employees, patients, and peers; understanding basic financial concepts important for decision making and skillful management; and utilizing strategies for circumventing or avoiding burnout in themselves and others.


In addition, the course includes the popular “Staying Legally Compliant While Managing Employees” session which provides up-to-date legal information and allows participants to ask practical questions related to this critical and ever-changing arena. Participants will also participate in a follow-up conference call, webinar and capstone project to continue their learning and support the implementation of their newly gained skills, strategies, and ideas.


Join us for this opportunity to take your skills, your department, and your health center to the next level!



Course Objectives

Participants gain crucial skills to put into immediate action! Learn to:

  • Strengthen employee engagement to increase staff productivity, satisfaction and retention
  • Utilize Behavioral Interviewing techniques to hire employees with the right skills and fit for the long term
  • Effectively de-escalate and manage conflict
  • Coach and develop employees and drive accountability
  • Understand basic financial concepts to increase your effectiveness
  • Maintain legal compliance when handling day-to-day management issues
  • Strengthen your decision-making process
  • Manage or circumvent burn-out in yourself and others

Next Level Skills is specifically designed for experienced CHC managers and supervisors. Build your critical management skills with a course facilitator and trainer as well as subject matter experts.



This multi-component training includes in-person,webinar, and teleconference meetings as well as a capstone project.


Speaker Highlights

Lisa Mouscher
Lisa MouscherCEO and Lead Consultant at Sogence Training & Consulting

Lisa brings extensive experience working with FQHCs and other community health care organizations nationwide, strengthening individual, team and organizational performance. Lisa brings together a dynamic team of trainers to create intensive skill building and immediate impact. She is a popular trainer and consultant at community health centers and primary care associations across the country and is passionate about her work strengthening mission-driven organizations.





Date & Location


July 29 - 30, 2020


Seattle, WA. Event venue TBD


Training Fees



NWRPCA/CHAMPS Member Rate: $699

Standard Rate: $950


The cancellation deadline is Tuesday, July 14, 2020. Cancellations must be in writing (email is fine). Cancellation refunds may be subject to 20% processing fee. Cancellations made after the deadline are not refundable.


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