Core Competencies for First Time CHC Supervisors and Managers
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Core Competencies for First Time CHC Supervisors and Managers Export to Your Calendar

3/31/2020 to 4/1/2020

Where: Boise, ID - exact venue TBD
Registration Team

Phone: 206-519-5061

Registration Information
Online registration is available until: 3/31/2020
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Join us for "Core Competencies for First-Time Community Health Center Managers and Supervisors" two-day training in Boise, ID.

This "Core Competencies" training is ideal for first-time CHC managers and supervisors with 18 months of experience or less, or those looking for a management refresher course.

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In this highly interactive two-day course, participants will learn to:

  • Develop flexible, responsive, productive, and customer-focused teams.
  • Utilize behavioral interviewing to hire staff with the right skills and fit for the long-term.
  • Coach and develop employees.
  • Communicate for results, strengthen trust, and de-escalate conflict.
  • Drive accountability and deliver results.
  • Lead and manage change.
  • Build strong, professional relationships with supervisors, leaders, peers, former peers, and direct reports.
  • Avoid common legal pitfalls when managing employees.
  • Create a culture of customer service.


We're currently in the process of curating the best possible agenda for this course. Check back soon for a full agenda.



Lisa Mouscher

Lisa Mouscher

CEO and Lead Consultant at Sogence Training & Consulting


Lisa Mouscher is CEO and Lead Trainer at Sogence Training and Consulting. As a popular and dynamic facilitator, trainer and consultant, Lisa works primarily with managers and staff from Federally Qualified Health Centers and other Community Health Centers across the country. She specializes in two areas of focus: strengthening the management and supervisory skills of health center managers at all levels, and assisting health centers to create a culture of customer service. Lisa brings her extensive background in management, training and human resources to her work with community health organizations and is known for facilitating immediately applicable results as well as lasting impact to strengthen these organizations for the long term.

Date & Location


Tuesday, March 31, 2020 & Wednesday, April 1, 2020

8:00am-5:00pm(both days)



Boise, Idaho

Exact venue TBD

Training Fees


NWRPCA Member Rate: $699

Standard Rate: $950


10% Discount for group registrations of 5 or more people! Use code 20CCGroup at the payment stage of registration.


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The cancellation deadline is Monday, March 16, 2020. Cancellations must be in writing (e-mail is fine). Cancellation refunds may be subject to a 20% processing fee. Cancellations made after the deadline are not refundable.


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