Next Level Skills for Community Health Center Managers and Supervisors
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Next Level Skills for Community Health Center Managers and Supervisors

3/19/2019 to 3/20/2019

When: Tuesday-Wednesday, March 19-20, 2019
8:00 AM
Where: Seattle, WA
Registration Team

Phone: 206-783-3004

Registration Information
Online registration is closed.
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The "Next Level Skills for Community Health Center Managers and Supervisors" training allows health center managers and supervisors to delve deeper into the best practices, knowledge, and skills needed to be a great manager.


This course begins with a review of crucial skills needed to hire, coach, retain, and manage others. Participants will then move to higher-level learning for managing conflict with employees, patients, and peers; understanding basic financial concepts important for decision making and skillful management; and utilizing strategies for circumventing or avoiding burnout in themselves and others.


In addition, the course includes the popular “Staying Legally Compliant While Managing Employees” session which provides up-to-date legal information and allows participants to ask practical questions related to this critical and ever-changing arena. Participants will also participate in a follow-up conference call, webinar and capstone project to continue their learning and support the implementation of their newly gained skills, strategies, and ideas.


Join us for this opportunity to take your skills, your department, and your health center to the next level!


This training is presented in partnership by
Northwest Regional Primary Care Association and the Community Health Association of Mountain/Plains States, collectively known as Region 18.




Course Objectives

Participants gain crucial skills to put into immediate action! Learn to:

  • Strengthen employee engagement to increase staff productivity, satisfaction and retention
  • Utilize Behavioral Interviewing techniques to hire employees with the right skills and fit for the long term
  • Effectively de-escalate and manage conflict
  • Coach and develop employees and drive accountability
  • Understand basic financial concepts to increase your effectiveness
  • Maintain legal compliance when handling day-to-day management issues
  • Strengthen your decision-making process
  • Manage or circumvent burn-out in yourself and others

Next Level Skills is specifically designed for experienced CHC managers and supervisors. Build your critical management skills with a course facilitator and trainer as well as subject matter experts.


This multi-component training includes in-person, webinar, and teleconference meetings as well as a capstone project.





Day 1

8:00 – 8:30   Check-in and Continental Breakfast
8:30 – 9:00   Welcome, Introductions and Team-Building 
9:00 – 10:30   A Quick Overview of The Basics: “Behavioral Interviewing” and “Strengthening Employee Engagement”
This session provides an overview of key competencies for managers and supervisors as well as hands-on opportunities for both new participants and participants who attended the “Core Competencies for CHC Managers and Supervisors” training to put their learning into action.
10:30 – 10:45   Break
10:45 – 12:30   Effectively Managing Conflict in the Workplace
Conflicts in the workplace are inevitable, and effective conflict management skills enable managers to strengthen communication, deepen understanding and create avenues for successful resolution. In this session, participants gain a framework for understanding the dynamics that lead to conflict as well as strategies to de-escalate potentially difficult situations. 
12:30 – 1:15   Lunch 
1:15 – 4:00   Staying Legally Compliant While Managing Employees: Selected Topics (Break included)

Do you know and understand the myriad federal laws surrounding employment issues? If not, you may unknowingly put your organization in peril simply by making comments, asking questions, or taking actions that may initially seem harmless. Using real-world scenarios and questions provided by participants, we will be joined by an employment attorney to discuss relevant legislation and specific do’s and don’ts for managing employees and handling common situations both legally and effectively.

4:00 – 4:15    Wrap-Up and Close for the Day


Day 2


8:00 – 8:30   Continental Breakfast
8:30 – 10:00   Essential Financial Literacy for CHC Managers

The financial stability of a health center is dependent on actions taken in every area of the organization, and basic financial literacy is important for managers at all levels to make solid decisions. This session provides participants with a basic understanding of key elements necessary for financial health, important financial indicators, and actions that may be taken to strengthen your organizational health for the long-term

10:00 – 10:15   Break 
10:15 – 12:00  

Strengthening Your Decision-Making Process
As leaders, managers, and supervisors, our individual decision-making style influence the actions we take, the level of engagement in our teams, and our overall management success. Using the Conversant DecisionStyles assessment, participants will gain an understanding of their own individual styles as well as the strengths and challenges inherent in each of the other styles, providing knowledge and insights to enable participants to include a variety of views and perspectives to immediately strengthen their decision-making process.

12:00 – 1:30   Lunch
1:30 – 2:30  

Managing or Circumventing Burn-out in Yourself and Others

Working in health centers can be both fulfilling and challenging, and even the most engaged employees can find themselves experiencing the very real symptoms of burn-out. In this session, we will reflect on the causes and symptoms of workplace burnout and discuss realistic and effective strategies to build resilience, rebound from burn-out, and even circumvent burn-out in yourself and your team before it starts!

2:30 – 2:45   Break
2:45 – 3:15  

Planning, Managing and Conducting Your Capstone Project
The Capstone Project is an important aspect of this course, as you transition your learning into action. Each participant will choose a topic area to implement, share, or train when they return to their health center. During this session, we will discuss specific Capstone guidelines and each participant will design and commit to their project in preparation for a successful project launch

3:15 – 3:30   Wrap-Up and Close

Additional Components:

  • Follow-up Conference Call
  • Capstone Project
  • Webinar: Managing a Diverse Workforce



Speaker Highlights

Lisa Mouscher
Lisa MouscherCEO and Lead Consultant at Sogence Training & Consulting


Lisa brings extensive experience working with FQHCs and other community health care organizations nationwide, strengthening individual, team and organizational performance. Lisa brings together a dynamic team of trainers to create intensive skill building and immediate impact. She is a popular trainer and consultant at community health centers and primary care associations across the country and is passionate about her work strengthening mission-driven organizations.




Date & Location




This unique training comprises the following:

  • Two-day in-person training in Seattle, Wash.
    • Tuesday-Wednesday, March 19-20, 2019
    • 8:00AM-4:15PM (Tuesday), 8:30AM-3:30PM (Wednesday)
  • Webinar "Managing a Diverse Workforce"
    • Thursday, April 4, 2019 at 10:30AM-11:45AM PT
  • Conference call
    • Thursday, May 2, 2019 from 9:30AM-11:00AM PT
  • Capstone Project - March/June 2019




This training takes place online, via phone and in-person in Seattle, Washington.
Hotel information will be released once registration of event is confirmed.



Training Fees


NWRPCA/CHAMPS Member Rate: $699

Standard Rate: $950


The cancellation deadline is Tuesday, March 5, 2019. Cancellations must be in writing (email is fine). Tuition will be refunded less a 20% processing fee. Cancellations made after the deadline are not refundable.



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