2018 Crucial Management Skills for CHC Leaders, Managers, and Supervisors of All Levels
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2018 Crucial Management Skills for CHC Leaders, Managers, and Supervisors of All Levels Export to Your Calendar

9/26/2018 to 9/27/2018

When: September 26-27, 2018
8:00 AM - 5:00 PM both days
Where: Anchorage, Alaska  
United States

Phone: (206) 783-3004

Registration Information
Online registration is available until: 9/26/2018
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Great management skills are necessary for Community Health Center (CHC) managers at every level of your organization! This CHC-specific course provides an opportunity for leaders, managers and supervisors throughout your health center to learn, reinvigorate, and practice a wide range of management skills crucial to effectively hire, train, manage, and develop others. This training will provide two days of intensive, hands-on learning for immediate implementation and long-term impact.


Training Location

Anchorage Marriott Downtown
820 W 7th Ave 
Anchorage, AK 99501


Who Should Attend

Health Center Managers/Supervisors with any level of experience, whether an individual new to a supervisor role or with years of management experience.


About the Instructor

Lisa Mouscher, CEO and Lead Consultant at Sogence Training and Consulting Lisa Mouscher


Lisa Mouscher brings extensive experience working with FQHCs and other community health care organizations nationwide, strengthening individual, team and organizational performance. Lisa brings together a dynamic team of trainers to create intensive skill building and immediate impact. She is a popular trainer and consultant at community health centers and primary care associations across the country and is passionate about her work strengthening mission-driven organizations.



Day 1 (September 26, 2018)


9:00 - 9:30 Welcome and Introductions
9:30 - 10:30 The Art of Management Communication
Effective communication is critical to successful management, and great communication is an art that can be learned! In this session, participants gain skills to adjust their communication to meet individual needs and, tackle difficult discussions. Using CHC-specific examples, participants practice a range of techniques and strategies and build skills to take their communication to the next level.
10:30 - 10:45 Break
10:45 - 12:15 Strengthening Employee Engagement through Proactive Performance Management, Coaching and Accountability
Engaged employees are involved, committed, passionate and empowered at work and demonstrate that engagement in both their performance and behavior. They are happier, more productive and far more likely to stay for the long-term. In this highly interactive session we will discuss practical and realistic ways to strengthen engagement by developing goals with "meat;" implementing structured one-on-ones; "speed-coaching;" constructive, direct and tactful communication; timely, individualized and meaningful acknowledgement and recognition; and ongoing accountability.
12:15 - 1:00 Lunch (provided)
1:00 - 1:45 Effectively Leading and Managing Change
In the rapidly changing environment of CHCs, managers and supervisors are key to ensuring their teams successfully navigate through ongoing changes in direction, processes, expectations and more. We will discuss the importance of "change-ability," the causes of change resistance, and practical ways to help your employees (and yourself!) gain the flexibility and mindset necessary for success.
1:45 - 2:00 Break
2:00 - 3:15 Behavioral Interviewing
Hiring and integrating staff with the right skills and organizational "fit" is critical to your organization's ability to fulfill its mission and serve your community. In this hands-on session, participants will learn Behavioral Interviewing skills and other strategies to consistently hire the right employees for the longterm. Arrive ready to participate in this working session and gain valuable skills to put into immediate action.
3:15 - 3:30

Wrap-up and Close for the Day 2


Day 2 (September 27, 2018)


9:00 - 11:45 Staying Legally Compliant While Managing Employees: Selected Topics (Break included)
Do you know and understand the myriad federal, state and local laws surrounding employment issues? If not, you may unknowingly put your organization in peril simply by making comments, asking questions, or taking actions that may initially seem harmless. Using real-world scenarios and questions provided by participants, we will be joined by an employment attorney to discuss relevant legislation and specific do's and don'ts for managing employees and handling common situations both legally and effectively.
11:45 - 12:45 Lunch (on your own)
12:45 - 2:45 Creating and Sustaining a Culture of Customer Service
The quality of customer service in health care directly influences the health of both patients and the health center itself, yet in today's fast-paced and challenging environment, CHCs often find it difficult to create and maintain a culture of service excellence. This training sets the stage for successfully implementing a culture of service excellence where providing great service is an expectation in your department or throughout your organization.
2:45 - 3:00 Wrap-up and Close



Training Fees

Standard training fee: $899

NWRPCA/APCA Member training fee: $699 


If you are planning on registering a group of 10 people or more, please use the code 2018ManagerSkillsGroup at checkout to receive 10% off your group's registration.


Registration Capacity: If you are unable to register due to registration capacity having been reached, please email registration@nwrpca.org to get on the waiting list.



The cancellation deadline is Wednesday, September 12, 2018.  Cancellations must be in writing (email is fine).  Tuition will be refunded less a $30 processing fee. Cancellations made after the deadline are not refundable (unless there is someone on the waiting list who can fill the spot).



Anchorage Marriott Downtown
820 W 7th Ave 
Anchorage, AK 99501



Sadie Agurkis, NWRPCA Education and Training Manager




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