2018 Crucial Management Skills for CHC Leadership, Managers, and Supervisors
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2018 Crucial Management Skills for CHC Leadership, Managers, and Supervisors

9/26/2018 to 9/27/2018

When: September 26-27, 2018
8:00 AM - 5:00 PM both days
Where: Anchorage, Alaska  
United States

Phone: (206) 783-3004

Registration Information
Online registration is closed.
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Great management skills are necessary for Community Health Center (CHC) managers at every level of your organization! This CHC-specific course provides an opportunity for leadership, managers and supervisors throughout your health center to learn, reinvigorate, and practice a wide range of management skills crucial to effectively hire, train, manage, and develop others. This training will provide two days of intensive, hands-on learning for immediate implementation and long-term impact.


Training Location

Anchorage Marriott Downtown
820 W 7th Ave 
Anchorage, AK 99501


Who Should Attend

This program is designed to strengthen and hone the management skills of leadership, managers and supervisors. Whether you are new to management or a seasoned professional, the skills, ideas and strategies gained during this training can be put into immediate action to strengthen your teams and your health center for the long-term!


About the Instructor

Lisa Mouscher, CEO and Lead Trainer at Sogence Training and Consulting Lisa Mouscher


As a popular and dynamic facilitator, trainer and consultant, Lisa works primarily with leaders, managers and staff from Federally Qualified Health Centers and other Community Health Centers in Region X and across the country. She specializes in two areas of focus: strengthening the management and supervisory skills of CHC managers at all levels, and assisting CHCs to create a culture of customer service. Lisa brings her extensive background in management, training and human resources to her work with community health organizations and is known for facilitating immediately applicable results as well as lasting impact to strengthen organizations for the long term.


Renea Saade, Shareholder and Attorney at Littler Mendelson P.C.


Renea Saade is an attorney and shareholder at Littler Mendelson. She counsels clients
on a broad range of employment issues including wage and hour compliance,
accommodation and leave requests, enforcement and defense of noncompetition and
nonsolicitation agreements, workplace investigations, discipline, and terminations.
Renea also assists clients in the development, revision and enforcement of employee
handbooks, policies and contracts, and provides onsite employment law training
(including training required by the EEOC or a local human rights agency pursuant to a
settlement or conciliation agreement) on issues including prevention of harassment
and discrimination, hiring dos and don’ts, wage laws, and best practices for
performance reviews. She regularly represents employers in federal and state court
proceedings, agency audits and investigations.




Day 1 (September 26, 2018)


9:00 - 9:30 Welcome and Introductions
9:30 - 10:30 The Art of Management Communication
Effective communication is critical to successful management, and great communication is an art that can be learned! In this session, participants gain skills to adjust their communication to meet individual needs and, tackle difficult discussions. Using CHC-specific examples, participants practice a range of techniques and strategies and build skills to take their communication to the next level.
10:30 - 10:45 Break
10:45 - 12:15 Strengthening Employee Engagement through Proactive Performance Management, Coaching and Accountability
Engaged employees are involved, committed, passionate and empowered at work and demonstrate that engagement in both their performance and behavior. They are happier, more productive and far more likely to stay for the long-term. In this highly interactive session we will discuss practical and realistic ways to strengthen engagement by developing goals with "meat;" implementing structured one-on-ones; "speed-coaching;" constructive, direct and tactful communication; timely, individualized and meaningful acknowledgement and recognition; and ongoing accountability.
12:15 - 1:00 Lunch (provided)
1:00 - 1:45 Effectively Leading and Managing Change
In the rapidly changing environment of CHCs, managers and supervisors are key to ensuring their teams successfully navigate through ongoing changes in direction, processes, expectations and more. We will discuss the importance of "change-ability," the causes of change resistance, and practical ways to help your employees (and yourself!) gain the flexibility and mindset necessary for success.
1:45 - 2:00 Break
2:00 - 3:15 Behavioral Interviewing: Hiring Successfully for the Long-Term
Hiring and integrating staff with the right skills and organizational "fit" is critical to your organization's ability to fulfill its mission and serve your community. In this hands-on session, participants will learn Behavioral Interviewing skills and other strategies to consistently hire the right employees for the longterm. Arrive ready to participate in this working session and gain valuable skills to put into immediate action.
3:15 - 3:30

Wrap-up and Close for the Day


Day 2 (September 27, 2018)


9:00 - 11:45 Staying Legally Compliant While Managing Employees: Selected Topics (Break included)
Do you know and understand the myriad federal, state and local laws surrounding employment issues? If not, you may unknowingly put your organization in peril simply by making comments, asking questions, or taking actions that may initially seem harmless. Using real-world scenarios and questions provided by participants, we will be joined by an employment attorney to discuss relevant legislation and specific do's and don'ts for managing employees and handling common situations both legally and effectively.
11:45 - 12:45 Lunch (on your own)
12:45 - 2:45 Making Customer Service a Reality at Your Health Center
The quality of customer service in health care directly influences the health of both patients and the health center itself, yet in today's fast-paced and challenging environment, CHCs often find it difficult to create and maintain a culture of service excellence. This training sets the stage for successfully implementing a culture of service excellence where providing great service is an expectation in your department or throughout your organization.
2:45 - 3:00 Wrap-up and Close



Training Fees

Standard training fee: $899

NWRPCA/APCA Member training fee: $699 


If you are planning on registering a group of 10 people or more, please use the code 2018ManagerSkillsGroup at checkout to receive 10% off your group's registration.


Registration Capacity: If you are unable to register due to registration capacity having been reached, please email registration@nwrpca.org to get on the waiting list.



The cancellation deadline is Wednesday, September 12, 2018.  Cancellations must be in writing (email is fine).  Tuition will be refunded less a $30 processing fee. Cancellations made after the deadline are not refundable (unless there is someone on the waiting list who can fill the spot).



Anchorage Marriott Downtown
820 W 7th Ave 
Anchorage, AK 99501


Click here to make a reservation in NWRPCA's discounted room block. Reservations must be made before September 4, 2018 to be eligible for the discounted rate.



Melissa Glenn, NWRPCA Interim Director of Education and Training



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