2018 Critical Skills for CHC Mid-Level Managers
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2018 Critical Skills for CHC Mid-Level Managers

3/21/2018 to 3/22/2018

When: March 21-22, 2018
8:00 AM-5:00 PM
Where: Seattle, Washington  
United States
Registration Team

Phone: (206) 783-3004

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This training is now at capacity. Please e-mail the Registration Team at registration@nwrpca.org to be added to the wait list. 


Community Health Centers (CHCs) are a crucial aspect of the health care safety net, and knowledgeable, skilled, and versatile managers and supervisors are key to your organization’s ability to successfully serve your patients and community. This course is an intensive two-day management skills program that will cover employee engagement, communication, behavioral interviewing, conflict resolution, finance and more. It concludes with a capstone project that will put into action what you have learned back at your health center. This course is designed to meet the specific needs of CHC mid-level managers and supervisors by providing hands-on management skill building for immediate implementation to strengthen both your teams and your organization!


Build skills to:

  • Use behavioral interviewing techniques to hire employees with the right skills and organizational “fit” for the long term
  • Effectively coach and develop employees and drive staff accountability
  • Strengthen employee engagement and deliver results through ongoing performance management
  • Understand how decision making styles influence actions, team engagement and overall team success
  • Take the mystery out of basic financial conversations in the areas of budgeting, cost 
allocation and requests to finance
  • Manage, lead and retain flexible, responsive, satisfied, and customer-focused teams


After the training, the speaker will host a follow-up conference call with attendees on Thursday, April 19th at 12 PM PST.   


Training Location

Hilton Sea-Tac
17620 International Blvd.,
Seattle, WA 98188-4001


Click here to reserve your accommodations at the training location. Reservations must be made no later than Tuesday, February 27, 2018.


Who Should Attend

Health Center Managers/Supervisors with ideally one or more years of experience


About the Instructor

Lisa Mouscher, CEO and Lead Consultant at Sogence Training and Consulting Lisa Mouscher


Lisa Mouscher brings extensive experience working with FQHCs and other community health care organizations nationwide, strengthening individual, team and organizational performance. Lisa brings together a dynamic team of trainers to create intensive skill building and immediate impact. She is a popular trainer and consultant at community health centers and primary care associations across the country and is passionate about her work strengthening mission-driven organizations.



View the draft agenda now


Training Fees

Standard training fee: $899

NWRPCA/CHAMPS Member training fee: $699


If you are planning on registering a group of 10 people or more, please use the code 2018ManagerSkillsGroup at checkout to receive 10% off your group's registration.


Registration Capacity: If you are unable to register due to registration capacity having been reached, please email registration@nwrpca.org to get on the waiting list.

The cancellation deadline is Wednesday, March 7, 2018.  Cancellations must be in writing (email is fine).  Tuition will be refunded less a 20% processing fee. Cancellations made after the deadline are not refundable (unless there is someone on the waiting list who can fill the spot).



Sadie Agurkis, NWRPCA Education and Training Manager




Looking for a training closer to home?

Check out the Community Health Association of Mountain/Plains States (CHAMPS)' upcoming CORE Competency Training for New CHC Supervisors and Managers


Where: Golden, Colorado

When: April 24-25, 2018

Instructor: Lisa Mouscher



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