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Community Health Improvement Specialist

The Community Health Improvement (CHI) Specialist is responsible for coordinating various activities under NWRPCA’s CHI Program as they relate to ensuring access to care and coverage for under-served populations and advancing health equity.  The primary areas of focus for this position are 1) managing the outreach and enrollment (OE) activities; 2) assisting in the development and coordination of technical assistance and training activities for special populations grantees, including the Western Forum for Migrant and Community Health; and 3) providing support and coordination for select initiatives, including Community Health Worker (CHW) workforce development activities, and prioritized policy issues that impact community health centers.

Key Competencies

Problem-solving, analyzing work processes and outcomes, public speaking, demonstrating creativity and innovation.

Duties and Responsibilities

- Develop CHI-related training sessions and activities for NWRPCA conferences and training events, including identifying and recruiting speakers, facilitators and subject matter experts.

- Coordinate with CHI Program Manager in developing partnerships and grant applications related to the goals of the program.

- Provide support for select Community Health Worker (CHW) initiatives, including development of training sessions for NWRPCA and/or external events.

- Assist with planning, content review, and general coordination of the Western Forum for Migrant and Community Health.

- Develop presentations and present at conferences and/or write articles on topics related to the scope of work for this position.    

- Coordinate, as appropriate, NWRPCA CHI-related technical assistance and/or activities with Region X CHCs, State Primary Care Associations (SPCAs), and other partners.

- Identify ongoing CHC needs and provide support to CHI-related efforts in federal Region X (Alaska, Idaho, Oregon, and Washington).

- Participate with appropriate staff in addressing congressional advocacy efforts in alignment with NACHC.

- Coordinate federal administrative policy efforts including taking minutes at meetings and follow up as necessary.

- Perform all aspects of the job in compliance with applicable state and federal regulations.

- Report any known or suspected compliance issues to the NWRPCA compliance officer.

- Other duties as assigned.

 

Required Qualifications

- Demonstrated experience working on social justice and population health issues, and a curiosity and ability to learn more to become a subject matter expert in the field.

- Must be flexible and self-motivated, with demonstrated project management experience.

- Excellent verbal and written communication skills, with proven track record of producing high-quality written materials and oral presentations.

- Demonstrated ability to conduct meaningful research.

- Experience in working with coalitions and/or community-based non-profit organizations serving diverse populations.

- Must have ability to travel locally, regionally, and nationally.

- Excellent computer skills, including word processing, spreadsheets and relational databases.

 

Preferred Qualifications

- Bachelor’s Degree in health, human services, public administration, communications, education or related field or equivalent experience. 

- Curiosity of and willingness to become fluent in topics related to community health, policy/advocacy organizations or nonprofit associations.

- Knowledge of and/or prior experience working in community and/or public health.

- Marketing, advertising, writing, sales, or public relations experience.

 

Physical Requirements

- Most time spent sitting, with up to one-third (1/3) of time walking or standing. There are no restrictions on ability to interrupt periods of sitting.

- Manual dexterity required for typing, filing, etc.
- Vision requirements as appropriate for working on computer and with typed and handwritten materials.

- Ability to travel to meetings in a variety of locations statewide; e.g., CHCs, conferences, etc., out-of- state and some national meetings.

 

Compensation and Benefits

 

Compensation is DOE with a pay range of $22.11 - $28.20/hr. This hourly rate consists of a base pay rate of $19.23 - $24.52/hr plus an additional 15% fringe benefit pay. This is a full-time, non-exempt position.

NWRPCA offers generous paid time off, and company paid dental, short-term disability, and long-term disability insurances. A flexible spending account or HSA health insurance coverage are available as well as supplemental insurance.

 

To apply, send resume and cover letter to resumes@nwrpca.org.

Member Services Specialist

The Member Services Specialist is a key member of NWRPCA.  Similar to a concierge, this staff is responsible for all aspects of member services. Working in conjunction with all staff s/he uses an ever growing knowledge of our members to help best identify and address member needs and demonstrate the value of NWRPCA membership, and, in so doing, both maintains and, as appropriate, expands our membership roster. This is a full-time, non-exempt position.

Key Competencies

Expert communication styles, friendliness, well organized, creative and innovative.

Duties and Responsibilities

- Develop and implement strategies to build a deep understanding of our members – their needs, their staff, their challenges and successes.

- Lead member engagement strategies including introductions to key NWRPCA staff as appropriate.

- Create and implement a membership engagement plan that is approved by senior management, shared with staff, reviewed yearly, and modified as needed.

- Coordinate with the Executive Support Team to schedule staff meetings with members, to schedule needs assessment surveys, and to track regional member data relevant to the agency strategic efforts and the HRSA plans.

- Keep staff informed of member developments.

- Work closely with all departments and programs to promote members’ perspectives.

- Acting as lead staff for the Board membership committee, coordinate member recruitment, application, and approval process to ensure integrity of membership base.

- Work with the Finance Department to ensure timely and complete collection of annual membership dues.

- Assist other departments in communications with Region X member and non-member FQHCs and look-alikes.

- Recognize exemplary member contributions to quality health care design and delivery, and NWRPCA activities through awards, events, and communications.

- Ensure quality of member contact data in databases.

- In coordination with Senior Management, assist in creating a yearly budget for membership services.

- Provide feedback to NWRPCA staff from members on how they experience NWRPCA services/products.

- Lead the production and distribution of NWRPCA’s member newsletter.

- Perform all aspects of the job in compliance with applicable state and federal regulations.

- Report any known or suspected compliance issues to the NWRPCA compliance officer.

- Other duties as assigned.

 

Required Qualifications

- Bachelor’s degree or equivalent experience.

- Excellent verbal and written communication skills, including a professional telephone manner, strong editing and proofreading skills, demonstrated ability to produce high-quality written materials.

- Excellent organizational skills and the ability to manage multiple tasks while maintaining a high level of attention to detail.

- Ability and willingness to meet the public and develop professional relationships on behalf of NWRPCA.

- Excellent computer skills, including word processing and spreadsheets

- Responsive to changing management priorities and able to adjust day-to-day work activities accordingly.

- Ability to work independently with minimal direction.

- Ability to work effectively as a team member.

- Must be flexible, resourceful, self-motivated, able to carry a heavy workload and committed to social justice.

- Demonstrated awareness of the value of diversity and a commitment to cultural competency in the workplace.

- Ability to travel.

 

Preferred Qualifications

Experience in community health, policy/advocacy organizations or nonprofit associations preferred.

 

Physical Requirements

- Most time spent sitting, with up to one-third (1/3) of time walking or standing. There are no restrictions on ability to interrupt periods of sitting.

- Manual dexterity required for typing, filing, etc.
- Vision requirements as appropriate for working on computer and with typed and handwritten materials.

- Ability to drive / travel to meetings in a variety of locations statewide; e.g., CHCs, conferences, etc.,out-of- state and some national meetings.

 

Compensation and Benefits

Compensation is DOE with a pay range of $21.30 to $26.09/hr. This hourly rate consists of a base pay rate of $18.52 - $22.69/hr plus an additional 15% fringe benefit pay. This is a full-time, non-exempt position.

NWRPCA offers generous paid time off, and company paid dental, short-term disability, and long-term disability insurances. A flexible spending account or HSA health insurance coverage are available as well as supplemental insurance.

 

To apply, send resume and cover letter to resumes@nwrpca.org.

 

 

Employment Practices

NWRPCA is an Equal Opportunity institution and does not discriminate against any person in employment or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, gender, sexual orientation, age, political affiliation or marital status.

 


NWRPCA Internships

  

NWRPCA maintains an active internship program, welcoming undergraduate and graduate students (and occasionally non-students) who feel that an unpaid internship at a regional primary care association might be rewarding and provide valuable work experience. We are happy to work with your academic institution regarding credit for your work when appropriate and feasible. Please contact us at resumes@nwrpca.org.

 

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