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Member Services Specialist

The Member Services Specialist is a key member of NWRPCA.  Similar to a concierge, this staff is responsible for all aspects of member services. Working in conjunction with all staff s/he uses an ever growing knowledge of our members to help best identify and address member needs and demonstrate the value of NWRPCA membership, and, in so doing, both maintains and, as appropriate, expands our membership roster. This is a full-time, non-exempt position.

Key Competencies

Expert communication styles, friendliness, well organized, creative and innovative.

Duties and Responsibilities

- Develop and implement strategies to build a deep understanding of our members – their needs, their staff, their challenges and successes.

- Lead member engagement strategies including introductions to key NWRPCA staff as appropriate.

- Create and implement a membership engagement plan that is approved by senior management, shared with staff, reviewed yearly, and modified as needed.

- Coordinate with the Executive Support Team to schedule staff meetings with members, to schedule needs assessment surveys, and to track regional member data relevant to the agency strategic efforts and the HRSA plans.

- Keep staff informed of member developments.

- Work closely with all departments and programs to promote members’ perspectives.

- Acting as lead staff for the Board membership committee, coordinate member recruitment, application, and approval process to ensure integrity of membership base.

- Work with the Finance Department to ensure timely and complete collection of annual membership dues.

- Assist other departments in communications with Region X member and non-member FQHCs and look-alikes.

- Recognize exemplary member contributions to quality health care design and delivery, and NWRPCA activities through awards, events, and communications.

- Ensure quality of member contact data in databases.

- In coordination with Senior Management, assist in creating a yearly budget for membership services.

- Provide feedback to NWRPCA staff from members on how they experience NWRPCA services/products.

- Lead the production and distribution of NWRPCA’s member newsletter.

- Other duties as assigned.

 

Required Qualifications

- Bachelor’s degree or equivalent experience.

- Excellent verbal and written communication skills, including a professional telephone manner, strong editing and proofreading skills, demonstrated ability to produce high-quality written materials.

- Excellent organizational skills and the ability to manage multiple tasks while maintaining a high level of attention to detail.

- Ability and willingness to meet the public and develop professional relationships on behalf of NWRPCA.

- Excellent computer skills, including word processing and spreadsheets

- Responsive to changing management priorities and able to adjust day-to-day work activities accordingly.

- Ability to work independently with minimal direction.

- Ability to work effectively as a team member.

- Must be flexible, resourceful, self-motivated, able to carry a heavy workload and committed to social justice.

- Demonstrated awareness of the value of diversity and a commitment to cultural competency in the workplace.

- Ability to travel.

 

Preferred Qualifications

Experience in community health, policy/advocacy organizations or nonprofit associations preferred.

 

Physical Requirements

- Most time spent sitting, with up to one-third (1/3) of time walking or standing. There are no restrictions on ability to interrupt periods of sitting.

- Manual dexterity required for typing, filing, etc.
- Vision requirements as appropriate for working on computer and with typed and handwritten materials.

- Ability to drive / travel to meetings in a variety of locations statewide; e.g., CHCs, conferences, etc.,out-of- state and some national meetings.

 

Compensation and Benefits

Compensation is DOE with a pay range of $21.30 to $26.09/hr. This hourly rate consists of a base pay rate of $18.52 - $22.69/hr plus an additional 15% fringe benefit pay. This is a full-time, non-exempt position.

NWRPCA offers generous paid time off, and company paid dental, short-term disability, and long-term disability insurances. A flexible spending account or HSA health insurance coverage is available as well as supplemental insurance.

 

To apply, send resume and cover letter to resumes@nwrpca.org.

 

 

Employment Practices

NWRPCA is an Equal Opportunity institution and does not discriminate against any person in employment or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, gender, sexual orientation, age, political affiliation or marital status.

 


NWRPCA Internships

  

NWRPCA maintains an active internship program, welcoming undergraduate and graduate students (and occasionally non-students) who feel that an unpaid internship at a regional primary care association might be rewarding and provide valuable work experience. We are happy to work with your academic institution regarding credit for your work when appropriate and feasible. Please contact us at resumes@nwrpca.org.

 

Marketing & Communications Internship

An internship with Northwest Regional Primary Care Association (NWRPCA) is ideal for anyone interested in the community health movement as well as health equity, access, advocacy and policy particularly for medically underserved populations. Additionally, this internship is best suited for persons interested in health communications, new media, digital and development communications, and membership marketing, with the opportunity to learn website code, database management, graphic design, contemporary writing styles for different mediums, as well as interact with our various programs including workforce and community health improvement.

 

Interns must work a minimum of 20 hours per week with the understanding that scheduling is flexible depending on outside obligations. All internships are unpaid. Internships are open to upperclassmen, recent grads, and graduate students. Generally interns will work with the Marketing and Communications staff on market and best practices research, press monitoring, copy writing, social media, and website management tasks.

 

Ideally interns will apply with some working knowledge of website management systems and the Adobe and Microsoft Office suites. However, this is not required and may be learned on the job. Interns will have the opportunity to attend our conference and training events and network with seasoned health practitioners and advocates.

 

We welcome students seeking academic credit for internships.

 

There are no physical requirements for this position.

 

NWRPCA internships follow the below timetable:

Fall Semester internship program: September 1 – December 15 (flexible start and end dates)

Spring Semester internship program: January 15 – April 15 (flexible start and end dates)

Summer internship program: May 15 – August 15 (flexible start and end dates)

 

How to apply

To apply, send your resume and cover letter to Caroline Baptist at cbaptist@nwrpca.org by April 15, 2018 with a [flexible] start date of May 15, 2018.

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