QN September
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Northwest Regional Primary Care Association
Timely News for Region X
September 2015 QuickLinks

Get Ready for the Fall Conference!
FQHC Executive Compensation
Lean and Waste Reduction
ICD-10: What do I Need to Know?
Small Steps: Access to local produce
Where Patients Find "Health News"

Suite 330 News
Career Center
Region X Highlights
Professional Development
Thank you to our Annual Sponsors


Clifton Larson Allen


Community Health Plan of Washington


HomeStreet Bank


 Featured Vendors
 McKesson logo      

 Featured Articles

Time to Get Serious about the Fall Primary Care Conference!

Registrants from 18 states have already reserved their places, and registration is set to go up in price September 25. The special group price at the hotel also goes away on that date. So “hurry” is the word now. And then, when you arrive, relax, recharge, and get your second wind in Seattle. The workshop offerings will be as compelling as ever, but each morning and each afternoon the coffee and tea carts will roll on out, and you can catch your breath.


Browse the exhibit booths of 32 companies and organizations, offering myriad services and products, including medical and dental supplies and equipment, HR and financial consulting and audit services, two group purchasing organizations, several HIT/HIE experts, risk management and insurance experts, two laboratories, a staffing giant, two capital fund development agencies, and much, much more. While you browse, play our expo hall game, I Know my 19! for a chance to win a free registration to NACHC’s P&I Forum 2016, our next Fall Conference (Denver), a facial massaging kit, and the king of blenders, VitaMix.


C-suite attendees will be invited to a special happy hour on Monday evening sponsored by Nonstop Wellness. And watch for a very special discount on the 2016 Western Forum for Migrant and Community Health when you arrive in Seattle!

Learn more about the Fall Primary Care Conference

Presenting: UnitedHealthcare Community Plan

Champion: Amerigroup of Washington

Supporting: Colorado Community Health Network

Supporting: Visualutions

FQHC Top Executive Compensation: Issues and Solutions

Edmund B. Ura, Merces Consulting Group, Inc.


Editor's Note: Ed will be presenting on this topic at our Fall Primary Care Conference on October 18

Criticism of executive compensation has been all the rage for many years, and non-profit organizations are particularly easy to attack. Establishing a cohesive executive compensation program will make life easier.

Read more


"Lean" and Waste Reduction in Primary Care

Brian Boyette, Avior Group

Judy Stewart and Mike Testa, RiverStone Health


Editor's note: Judy and Mike will be presenting on Lean Six Sigma Methodology at NWRPCA's Fall Primary Care Conference in October

You may have had some exposure to using the principles of Lean and/or Six Sigma to improve processes, and you might have experienced some benefits as a result. If you do not know about “Lean” in particular, let’s explore some principles: How can it help you with your processes? How can it increase your ability to adapt to the rapid changes and regulatory demands you face every year? 


Read more to find out how




ICD-10...Just Tell Me What I Need to Know

Ray Jorgensen, PMG, Inc.

Editor's note: Ray will be presenting at NWRPCA's Fall Primary Care Conference in October

Heard enough about ICD-10? Well, here it is. Be prepared, not scared. Expect short-term provider productivity challenges, work toward coding consistency, and have access to capital.


Read what you need to know


Small Steps: Encouraging positive changes by increasing access to fresh, local produce

Julie Becker, Community Health Association of Spokane (CHAS) 


For the second year in a row, CHAS Health, along with several other local clinics, has partnered with UnitedHealthcare Community Plan to promote healthy food choices and better nutrition through UnitedHealthcare’s Small Steps program.


Read how the program works


Where are your Patients Getting their “Health News”?

Carolyn Martin, NN/LM PNW


Do your patients come to their office visits requesting a miracle drug they recently heard about on TV or through social media?  What do you tell your patients?


Read what to look for in health news

NWRPCA welcomes readers to submit articles in response to our features.

Suite 330: News from NWRPCA »

Sadie Agurkis to Lead Education and Training

After five stellar years as NWRPCA’s Events Planner, Sadie Agurkis has moved up to Program Manager for Education and Training, filling the big shoes left behind with the retirement of Eva McGinnis. A certified meeting planner and mother of two young boys, Sadie took control of her first NWRPCA primary care conference after just three weeks on the job. Some PCA staff well remember that “first Sadie conference” because she did such a great job with logistics that the hotel tried to hire her!


Accustomed to meticulous planning of menus, spaces, signage, meeting flow and a thousand other details of conferences and trainings, Sadie now transitions to planning of curriculum, collaborating with training partners regionally and across the nation, and making decisions about how to meet the education and training needs of Region X health centers. One of her first tasks will be to hire a certified meeting planner to take over the job she performed with aplomb year after year.


The NWRPCA staff looks forward to working with Sadie in her new role. While the learning curve might be steep, she’s got a few things already nailed down: the energy, the organization and the smile. See Sadie in her new role in Seattle October 17-20 at the Fall Primary Care Conference.


The West is Burning

As wildfires command the news in Washington, Oregon and Idaho, a gracious offer of help for any health center impacted by the fires has come all the way from Connecticut. Americares, a frequent supporter of our conferences, is prepared to extend assistance to any Region X health center needing support at this time. Learn about Americares here. Contact Kate Dischino directly for free medicines, vaccines and supplies. Yes, that’s right: Free to the health care safety net.

Want to connect with your technology peers?

Do you want to meet other health center employees who work on IT/IS issues? Please let Alyssa Panning, Member Services Coordinator, know if you are interested in joining an online group.  View resources, ask questions, and connect with others on your own schedule.  

NWRPCA Career Center »
NWRPCA helps more than 5,000 job seekers find great career opportunity listings.

Director of Planning and Development

Interfaith Community Health Center

Bellingham, WA

Clinical Team Leader

Peninsula Community Health Services

Soldotna, AK  


Primary Care Nursing Supervisor

Community Health Centers of Lane County

Eugene, OR 



Medical Doctor

Grand Peaks Medical Center

Rexburg, ID 


Region X Highlights


SEARHC is partnering with Lynn Canal Counseling Services to offer comprehensive mental health and substance abuse services in Haines.  Read full article


Terry Reilly Health Services was celebrated at a commemorative event by the Nampa Preservation and Historic Committee. Read full article

11.6% of students in Kootenai County Schools had immunization exemptions last year; now Heritage Health has a mobile clinic that travels to schools in the area. Read full article 


Governor Kate Brown attended Virginia Garcia Memorial Health Center's 40th anniversary bash. Read full article

Verena Wessel, Community Relations Manager for Northwest Human Services, has helped place two porta-potties in downtown Salem for the homeless.  A third, funded by Northwest Human Services, will be decorated with art.  Read full article

Dr. Harry Rinehart, longtime doctor at The Rinehart Clinic, retired the end of August and was honored at a community potluck.  Read full article

Coast Community Health Center opened a new community outreach program in Port Orford in August and has hired many new staff members, including four outreach workers.  Read full article

OCHIN partnered on a study that advocates incorporating community-based data into EHRs because social factors are strong predictors of health. Read full article

Central City Concern's affordable housing development secured $17.4 million from USBCDC.  The development will be completed in fall 2016. Read full article


Yakima Neighborhood Health Services is celebrating its 40th anniversary, growing to over 200 staff and seeing over 750 patients per day. Read full article

Community Health of Central Washington has some group appointments for chronic pain patients as shared medical appointments are slowly gaining traction in health care. Read full article

Dr. Julie Cheek, a pediatrician at Interfaith Community Health Center, gives back-to-school health tips for children. Read full article 

Yakima Valley Farm Workers Clinic was awarded a $210,000 grant for two learning centers at high schools that will improve students' proficiency in math, reading, and science. Read full article

International Community Health Services received a grant to hire Community Advocates to provide community-based outreach, health education, patient navigation services, and referrals.  Read full article

Professional Development

NWRPCA Opportunities

Leaving money on the table? Effective revenue cycle management, including optimal coding and billing, is critical to your financial success. This six-webinar series, offered in two parts by our Featured Vendor, PMG, could make the difference between long-term fiscal sustainability and its unthinkable alternative.

Improving Revenue Cycle Management Skills for CHCs

Series 1: September 9, 23 and 30 – 12:00 to 1:30 PM PT
Medicare billing basics and PPS rate; effective reimbursement with payment posting

Series 2: October 7 and 14; November 3 – 12:00 to 1:30 PM PT

Demographic charge capture at the front desk; staffing your revenue cycle management team; and key performance indicators of fiscal health.

Instructor: Gervean Williams

Details and registration here

Performance Compensation for Providers and Staff in Community Health Centers

Performance compensation enables provider and staff payment to reflect multiple measures, from quality to volume to cost. This one-day course will explore performance compensation strategies in health care, with attention to both successes and challenges, as well as examine both the theoretical framework behind and the practical implementation of Performance Compensation. The program is appropriate for health centers that are contemplating the introduction of performance compensation as well as those that want to assess and improve on models already implemented.

October 18, 2015 in Seattle (in conjunction with the Fall Primary Care Conference)

Instructor: Dr. Robert Hoch

Learn More


Grant Writing: Prepare for SAC or NAP 2016
Two-part Webinar Series

Day 1: November 5, 2015 – 12:00 to 1:30 PM PT
Understanding the federal compliance issues of the Service Area Competition grant

Day 2: November 12, 2015 -  12:00 to 1:30 PM PT
Creating a work plan for either SAC or NAP application


Instructor: Rebecca Johnson


Details and registration here


Our Latest Online Course is Now Available!  

Introduction to Community Health Centers is an interactive, dynamic and easy-to-complete online course that allows you to dive deeper into the world of community health centers (CHCs), exploring the history of the health justice and health equity movement and the roles and responsibilities of the current CHC. Now in their 50th year, CHCs are the critical primary care access points for underserved populations in the United States today.

As this course inherently honors CHCs, we have a special package deal available for health centers! Get full-year access to this special course to use at your CHC for both current and future staff and board. It’s perfect for introducing everyone to the vibrant world of CHCs.

Take the course here




Rescheduled for January

Confident in your Compliance? Following the sweeping changes of 2013-14, including OMB’s Supercircular and HRSA’s PINs on both budgeting/accounting and the sliding fee discount scale, health centers need to position themselves to reduce the risks of waste, fraud and abuse while meeting the key responsibilities for effective administration.


Feldesman Tucker Leifer Fidell presents Supercircular, Sliding Fee Scale, and Budget Pins: Federal Compliance Requirements for Health Centers
January 21-22, 2016 in Seattle


Instructors: Marcie Zakheim and Ted Waters


Details and registration here


Mark Your Calendar!

The 2016 Western Forum for Migrant and Community Health will be held in Portland, February 24-26


Weaving together primary care and the social determinants to build a movement for health equity

Learn more

Opportunities from Our Learning Connections Partners

HHS: Chronic Conditions for the Healthcare Workforce
Technical assistance webinar to provide health professionals with education to care for people living with multiple chronic conditions
Thursday, September 17, 11:30-1:00 PDT
Learn more

Intake Innovation Process Webinar
BPHC webinar to highlight successful and innovative patient intake processes and their impact on improving access and quality health care.
Tuesday, September 22, 11:00-12:00 PDT
View the webinar the day of the session

Find more professional development opportunities on the NWRPCA trainings page


September is National Preparedness Month
Don’t Wait. Communicate. Make Your Emergency Plan Today.  From the Cascadia subduction zone to wildfires, every health center should have a disaster plan in place. 
Visit NWRPCA's 330 Grantee page to find disaster preparedness resources
Editor's Note: NACHC will offer a session on crisis communications at the Fall Primary Care Conference in October

Funding Opportunity: Addressing Health Disparities in Maternal and Child Health
See this funding announcement and more on our funding page

COPE-REMS: Don't forget to take the COPE-REMS course on treating chronic pain and to join NWRPCA's pain management online community, where you can connect with others in the region who work with patients with chronic pain.  

QuickNotes is the newsletter of Northwest Regional Primary Care Association. Each issue features a variety of information about community health, member news and spotlights, and important funding and workforce listings.

We welcome your comments and feedback as well as your news items. Please email us your thoughts and your news, resources and opportunities to share.


® Northwest Regional Primary Care Association 2015

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U58CS06846, "S/RPCAs," total award $950K, with 65% of program funded by nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

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