NWRPCA maintains an active internship program, welcoming undergraduate and graduate students (and occasionally non-students) who feel that an unpaid internship at a regional primary care association might be rewarding and provide valuable work experience. We are happy to work with your academic institution regarding credit for your work when appropriate and feasible.
Please see the Internships posted below.
Jobs Open at NWRPCA
Title: Chief Operating Officer
Reports To: Chief Executive Officer
Employment Classification: Full Time; Salaried; Exempt
Directly Supervises and Evaluates: Learning Connections Program Manager, Workforce Program Manager, Development & Communication Program Manager, Community Health Improvement Program Manager.
Date Last Updated: July 2013
Northwest Regional Primary Care Association is a membership association of community and migrant health centers in Alaska, Idaho, Oregon, and Washington. NWRPCA’s mission is to strengthen community and migrant health centers in the Northwest by leveraging regional power and resources on their behalf.
Purpose of the Position:
The Chief Operating Officer (COO) is responsible for all aspects of day-to-day management of the organization and supporting the CEO and the Board of Directors. The primary focus of the position is to provide leadership and direction to all departments, and to effectively develop and implement the organization’s annual business plan and strategic business plan. The COO identifies strengths, gaps and needs across the organization for the purpose of establishing a structure that is fully integrated and coordinated; thus, allowing the CEO to focus more of his/her time on strategic planning, corporate development, partnership development and other external work.
The Chief Operating Officer serves as the senior manager responsible for providing leadership and oversight for all internal operations to promote the financial, programmatic and administrative stability and growth of NWRPCA. In addition, the Chief Operating Officer works with the CEO, Board of Directors and the senior leadership to develop and execute organizational strategy and planning. The Chief Operating Officer serves as a second organizational representative, decision maker and spokesperson as needed internally and externally.
Under the supervision of the CEO and in accordance with NWRPCA’s strategic and operating plans, policies and procedures, the Chief Operating Officer directs the work of all departments to include: learning connections, workforce development, members services, community health improvement, human resources, facilities and information technology and works with membership, the CEO, the Board of Directors and senior leadership to maintain the goals and meet the objectives of NWRPCA.
- Organize and direct all programs toward accomplishing the goals and objectives of NWRPCA. This includes:Provide timely written and oral reports to the CEO on NWRPCA’s activities and progress toward meeting the goals and objectives of NWRPCA.
- Overseeing the development of systems and tools for assessing member needs and assuring that information is used across programs in conjunction with program managers and coordinators.
- Compiling and analyzing program related-data to report to CEO and Board of Directors for planning and evaluation.
- Coaching, supervising, and training supervises.
- Monitoring and assuring implementation of the strategic plan through overseeing the development, implementation, and evaluation of program work plans and budgets, including progress reports.
- Assuring cross-program coordination and collaboration of program assessment, implementation, and evaluation efforts.
- Collaborate with the CEO and senior staff in developing the strategic plan for the organization.
- Assist in developing new programs, initiatives and directions for NWRPCA and its members in order to fulfill the changing needs of community health centers and to enhance the value of NWRPCA
- Oversee, in conjunction with specific project leads, the implementation of new programs, initiatives and programmatic directions.
- Make recommendations to the CEO on the hiring and dismissal of staff, including recommendations regarding compensation, salary scales, position descriptions and fringe benefits.
- Supervise the implementation of personnel policies and recommend changes when appropriate to the CEO.
- Develop, recommend to the CEO, and implement corporate compliance policies and procedures.
- Hold signatory authority on contracts for goods and services, NWRPCA ventures, or sub-recipient agreements as authorized by the CEO.
- Serve as second representative, decision maker, and spokesperson for the Corporation as directed by the CEO.
- Participate in developing organizational policy and procedures as a member of the NWRPCA management team.
- Represent NWRPCA and its members at public and private meetings, conferences and other public forums locally and nationally.
- Provide all necessary staff support to the CEO, Board of Directors and Board Committees as assigned.
- Manage and oversee external relationships at the regional level related to implementing the Strategic Plan.
- Perform other responsibilities as assigned by the CEO.
- Use own knowledge and experience base and other resources as necessary to make logical decisions and solve problems.
- Continuously analyze work processes and make suggestions for improvement.
- Assist in collecting data for analyzing work processes and outcomes.
- Evaluate established patterns of work for new and innovative ways of producing desired outcomes.
- Use leadership position to set positive, attainable expectations, objectives and goals for others within the organization.
- Take action to enforce rules and confront others about problems when necessary.
- Empower others by sharing responsibility to encourage a deep sense of commitment and ownership.
- Demonstrate creativity and innovation. Take reasonable risks and accept full accountability for actions taken.
- Allow direct reports to take reasonable risks and accept accountability for their actions.
- Develop a spirit of cooperation and teamwork while leading a group of people.
- Work for solutions that generally benefit all involved parties.
- Lead Program Manager meetings.
- Understand the mission and vision of the organization.
- Diligently work toward the mission and vision of the organization.
- Live the values of the organization.
- Set example by assuring timely writing and reporting on all required documents.
- Provide positive communication internally and externally.
- Responsible for confidentiality.
- BA, with MA preferred, in business, health services or public health administration or other related field.
- Thorough knowledge of community-based health care, primary care and public health.
- Valid drivers license.
- At least five years of relevant management and community health experience.
- Extensive experience dealing with community based organizations.
- Experience leading and empowering staff, as well as building consensus.
- Experience establishing and maintaining positive and accountable relationships.
- Excellent communication skills, both in formal and informal communications, including listening, speaking and writing.
- Strong member service orientation and strong team orientation.
- Demonstrated ability to achieve planned outcomes and improve operations.
- Ability to interpret data and apply, as needed, to varying uses, such as grant application guidelines and responses.
- Ability to understand, interpret and explain complex material.
- Strong and effective leader, with an inclusive, team oriented management style, who is capable of pulling together a committed team of managers and staff, encouraging accountability and creativity.
- Ability to quickly inspire trust and develop positive long-term relationships with individuals and groups at all levels.
- Ability to interact with people at all levels, involving persuasion, explanation and negotiation.
- Ability to prioritize organizational objectives and establish limits as necessary.
- Ability to work well in a fast-paced environment, coordinate and sort multiple priorities and handle various high-pressure situations in a professional and positive manner.
- Most time spent sitting, with up to one-third (1/3) of time walking or standing. There are no restrictions on ability to interrupt periods of sitting.
- Manual dexterity required for typing, filing, etc.
- Minimal lifting.
- Vision requirements as appropriate for working on computer and with typed and handwritten materials.
- Ability to drive to meetings in a variety of locations statewide; e.g., CHCs, conferences, etc., many out-of-state and some national meetings.