Critical Skills for First Time Supervisors and Managers
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Critical Skills for First Time Supervisors and Managers

3/21/2017 to 3/22/2017

When: 2-Day Training
8:00 AM - 5:00 PM
Where: Embassy Suites Portland - Downtown
319 SW Pine Street
Portland, Oregon  97204
United States

Phone: (206) 783-3004 ext. 37

Registration Information
Online registration is closed.


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In this highly interactive two-day course, participants learned to:

  • Develop flexible, responsive, productive, and customer-focused teams
  • Utilize behavioral interviewing to hire staff with the right skills and fit for the long-term
  • Coach and develop employees
  • Communicate for results, strengthen trust, and de-escalate conflict
  • Drive accountability and deliver results
  • Lead and manage change
  • Build strong, professional relationships with supervisors, leaders, peers, former peers, and direct reports
  • Avoid common legal pitfalls when managing employees
  • Create a culture of customer service


Training Location

Embassy Suites by Hilton Portland Downtown
319 SW Pine Street
Portland, OR 97204

(503) 279-9000



Who Should Attend

Leadership, Managers, and Supervisors


About the Instructor

Lisa MouscherLisa Mouscher

CEO and Lead Consultant

Sogence Training and Consulting


Lisa Mouscher brings extensive experience working with FQHCs and other community health care organizations nationwide, strengthening individual, team and organizational performance. Lisa brings together a dynamic team of trainers to create intensive skill building and immediate impact. She is a popular trainer and consultant at community health centers and primary care associations across the country and is passionate about her work strengthening mission-driven organizations.



View the draft agenda


Training Fees

Standard training fee: $999

NWRPCA/CHAMPS Member training fee: $699


Register 5 people or more for 10% group discount! Use promo code: 2017CriticalSkillsGroup

$900 Standard fee

$630 Member fee


Registration Capacity: If you are unable to register due to registration capacity having been reached, please email to be placed on the waiting list.

The cancellation deadline is two weeks prior to the training, March 7, 2017.  Cancellations must be in writing (email is fine).  Tuition will be refunded less a $50 processing fee. Cancellations made after the deadline are not refundable (unless there is someone on the waiting list who can fill the spot).



Sadie Agurkis

Education & Training Manager at NWRPCA



Andrea Martin

Workforce Development and Member Services Director at CHAMPS



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