Critical Skills for First Time Supervisors and Managers
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3/21/2017

When: 2-Day Training
8:00 AM - 5:00 PM
Where: Embassy Suites Portland - Downtown
319 SW Pine Street
Portland, Oregon  97204
United States
Contact:
Registration

Phone: (206) 783-3004 ext. 37

Registration Information
Online registration is available until: 3/21/2017
Details

 

Overview »
Training Location »
Who Should Attend »
Instructor »
Agenda »
Training Fees »
Contact »

Overview

In this highly interactive two-day course, participants learn to:

  • Develop flexible, responsive, productive, and customer-focused teams
  • Utilize behavioral interviewing to hire staff with the right skills and fit for the long-term
  • Coach and develop employees
  • Communicate for results, strengthen trust, and de-escalate conflict
  • Drive accountability and deliver results
  • Lead and manage change
  • Build strong, professional relationships with supervisors, leaders, peers, former peers, and direct reports
  • Avoid common legal pitfalls when managing employees
  • Create a culture of customer service

 

Training Location

Embassy Suites by Hilton Portland Downtown
319 SW Pine Street
Portland, OR 97204

(503) 279-9000

 

To receive the group rate of $189.00, please call the hotel directly and indicate that you would like to participate in the room block for this event. Be sure to mention Northwest Regional Primary Care Association and the name of this training. The deadline to reserve a room at this rate is Sunday, February 26, 2017


 

Who Should Attend

Leadership, Managers, and Supervisors


 

About the Instructor

Lisa MouscherLisa Mouscher

CEO and Lead Consultant

Sogence Training and Consulting

 

Lisa Mouscher brings extensive experience working with FQHCs and other community health care organizations nationwide, strengthening individual, team and organizational performance. Lisa brings together a dynamic team of trainers to create intensive skill building and immediate impact. She is a popular trainer and consultant at community health centers and primary care associations across the country and is passionate about her work strengthening mission-driven organizations.


 

Agenda

View the draft agenda


 

Training Fees

Standard training fee: $999

NWRPCA/CHAMPS Member training fee: $699

 

Register 5 people or more for 10% group discount! Use promo code: 2017CriticalSkillsGroup

$900 Standard fee

$630 Member fee

 

Registration Capacity: If you are unable to register due to registration capacity having been reached, please email registration@nwrpca.org to be placed on the waiting list.

The cancellation deadline is two weeks prior to the training, March 7, 2017.  Cancellations must be in writing (email is fine).  Tuition will be refunded less a $50 processing fee. Cancellations made after the deadline are not refundable (unless there is someone on the waiting list who can fill the spot).


 

Contact

Sadie Agurkis

Education & Training Manager at NWRPCA

sagurkis@nwrpca.org

206-519-5042

 

Andrea Martin

Workforce Development and Member Services Director at CHAMPS

andrea@champsonline.org

303-867-9581

 
 

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