Training: Critical Skills for First Time Supervisors and Managers
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Training: Critical Skills for First Time Supervisors and Managers

9/20/2016 to 9/21/2016

When: 2-Day Training
8:00 AM - 5:00 PM
Where: Springhill Suites Marriott - Seattle Downtown
1800 Yale Ave
Seattle, Washington  98101
United States
Registration Team

Phone: 206-783-3004 x18

Registration Information
Online registration is closed.


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In this highly interactive two-day course, participants learned to:

  • Develop flexible, responsive, productive, and customer-focused teams
  • Utilize behavioral interviewing to hire staff with the right skills and fit for the long-term
  • Coach and develop employees
  • Communicate for results, strengthen trust, and de-escalate conflict
  • Drive accountability and deliver results
  • Lead and manage change
  • Build strong, professional relationships with supervisors, leaders, peers, former peers, and direct reports
  • Avoid common legal pitfalls when managing employees
  • Create a culture of customer service


Training Location

Springhill Suites Marriott
Seattle Downtown
1800 Yale Ave
Seattle, WA 98101



Who Should Attend

Leadership, Managers, and Supervisors


About the Instructor

Lisa MouscherLisa Mouscher

CEO and Lead Consultant

Sogence Training and Consulting


Lisa Mouscher brings extensive experience working with FQHCs and other community health care organizations nationwide, strengthening individual, team and organizational performance. Lisa brings together a dynamic team of trainers to create intensive skill building and immediate impact. She is a popular trainer and consultant at community health centers and primary care associations across the country and is passionate about her work strengthening mission-driven organizations.



View the draft agenda


Training Fees

Standard training fee: $999

NWRPCA Member training fee: $699


Register 10 people or more for 10% group discount! Use promo code: CriticalSkills2016Group

$900 Standard fee

$630 Member fee


Registration Capacity: If you are unable to register due to registration capacity having been reached, please email to get on the waiting list.

The cancellation deadline is September 6, 2016.  Cancellations must be in writing (email is fine).  Tuition will be refunded less a $50 processing fee. Cancellations made after the deadline are not refundable (unless there is someone on the waiting list who can fill the spot).



Sadie Agurkis, Education and Training Manager at NWRPCA



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